Customer Service Sales

Dion Gustav Saunders

Email: ********@*********.***

Address:

City: North Lauderdale

State: FL

Zip: 33068

Country: USA

Phone: 754-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

- Self-starter & people oriented with ability to work independently, on a team or as a team leader - Experience in various industries including defense, hospitality, and fitness - Exceptional communication, analytical, and problem solving skills - Strong background in management, sales, and staff development - Proficient in firearms, security operations, survival and small unit tactics, physical fitness, and CPR/CLS - Holder of secret clearance and concealed firearms permit - Dedicated Soldier with combat leadership experience

Educational Background:

High School Dipolma from Everest University, Pompano Beach FL 1/2001 to 10/2009 (Criminal Justice)

High School Dipolma from Florida International University, Pompano Beach FL 1/2001 to 10/2012

High School Dipolma from Bahamas Hotel Training College, Pompano Beach FL 1/2001 to 10/2012

High School Dipolma from Additional Training and Certifications, Pompano Beach FL 1/2001 to 10/2012

Job History / Details:

Professional Profile

Self-starter & people oriented with ability to work independently, on a team or as a team leader - Experience in various industries including defense, hospitality, and fitness - Exceptional communication, analytical, and problem solving skills - Strong background in management, sales, and staff development - Proficient in firearms, security operations, survival and small unit tactics, physical fitness, and CPR/CLS - Holder of secret clearance and concealed firearms permit - Dedicated Soldier with combat leadership experience

Experience

March 2009 to Current

Broward County Schools Ft. Lauderdale, FL

SUBSTITUTE TEACHER

Responsible for implementing teacher's lesson plans and providing instructions to up to 30 students.

Assign student class work and homework, maintain classroom control and discipline.

Complete daily reports and evaluations to communicate any pertinent information resulting from the day's events.

Created boardroom and classroom multimedia presentations including video and tape for enhanced understanding.

July 2006 to Current

Florida Army National Guard Miami, FL

INFANTRY LIEUTENANT

Lead infantry teams in combat and security operations in Kuwait and Iraq.

Successfully led key projects which resulted in positive outcome.

Support Commanders and Operations Officers in the training, deployment and tactical employment of unit personnel.

Responsible for regular and ongoing communication with the company Commander on all issues of discipline, morale and welfare of subordinates.

Support Commander with daily operational functions.

September 2011 to May 2012

24 Hour Fitness Clubs Ft. Lauderdale, FL

MEMBERSHIP COUNSELOR

Performed club tours, and presentations.

Sold club membership and personal training.

Generated leads/new business through member promotions, leads, referrals, and guest passes.

Managed and follow-up on web leads, e-mail referrals, missed guests, and any other referrals.

Maintained current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.

January 2004 to June 2008

Enterprise Rent-A-Car Ft. Lauderdale, FL

BRANCH MANAGER / ASSISTANT MANAGER / MANAGEMENT TRAINEE

Managed the maintenance, repair and/or reconditioning of vehicles and ensured all quality assurance standards were maintained.

Partnered with corporate sales and marketing to develop sales strategies, long range sales and marketing plans to maximize profitability.

Implemented marketing strategies which resulted in 15 percentage growth of customer base.

Build and maintained professional relationships with local businesses and government agencies to enhance organizational goals.

Managed customer service and sales representatives to ensure outstanding customer service.

Additionally, hired, trained, developed and motivated the performance of staff.

March 2003 to January 2004

Virgin Active Fitness Clubs Leeds, UK

PERSONAL TRAINER / FITNESS SPECIALIST

Prescribed progressive exercise program and personal fitness training to members.

Administered medical screening, conducted physiological evaluations and provided nutritional advice.

Gained practical knowledge of all equipment and supervised scheduled maintenance inspections.

Increased sales by 20 percentage over one-year period.

March 2002 to March 2003

Body of Change L.A Fitness Coral Springs, FL

ASSISTANT FITNESS MANAGER

Ensured that the club delivers a high quality fitness experience to all members.

Responsible for the successful attainment of department targets, including revenue and member retention.

Increased sales by 25 percentage over one-year period.

Trained and developed a strong team of 17 Personal Trainers.

Supported Chief Operating Officer with daily operational functions.

Point of reference for fitness expertise within the club.

Education

2009 Everest University Ft. Lauderdale, FL

M.S Criminal Justice

1997 Florida International University Miami, FL

B.S Hospitality Management

1994 Bahamas Hotel Training College Nassau,

Diploma Hotel & Catering Management

Additional Training and Certifications,

Military Training : Infantry Basic Officer Leaders Course (IBOLC), Infantry Leaders School (April 2011-August 2011) Ft. Benning, GA Officer Candidate School (OCS), Alabama Military Academy (January-March. 2011) Ft. Mc Clellan, AL Warrior Leadership Course (WLC), McCrady Training Center (May 2009) Ft. Jackson, SC - Substitute Teacher Training: Broward Community College (April 2008) Ft. Lauderdale, FL - Cert. Personal Trainer: International Sports and Science Association

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