Quality Control Help Desk
Resume:
JanetL.Nickerson
Springfield, OH. 45504
H: 937-***-****
C: 937-***-****
******@*****.***
Posted: 1/6/2012
Statistical Information:
photographyUS-Authorized to work in the US
Preferred:
Full-Time
Salary: Negotiable
Wont Relocate
Location:
OH
Experience: 4 Years
Status: Employee
Available: 01/06/12
Desired Occupation: openJanet Nickerson
3971 Saint Paris Pike
Springfield, Ohio 45504
Objective
I am seeking an opportunity to use my organizational and communication skills to
contribute to your company.
I have acquired skills and knowledge to accomplish tasks in a manner that is both
accurate and efficient which will be beneficial to your dynamic, growing company.
Qualifications
I am a responsible, hard working, team player with strong people skills and an excellent
attendance record. I have experience in documentation management using various MS Office
products while supporting the USAF and USMC on the Stock Control and Distribution program.
I also provide Help Desk support for the ECSS program by routing incoming telephone
inquiries, logging help desk tickets, using an MS Access database for tracking and
reporting. I have experience in manufacturing which includes work with computerized
skiving, multi-press and cutting machines, where I consistently exceeded piece work
quotas. I have additional experience in shipping and receiving, as well as providing
quality control inspections on manufacturing goods.
Experience
Computer Sciences Corporation (CSC); Beavercreek, Ohio June 2007 to PresentDocumentation Specialist
I am responsible for providing documentation and administrative support to both internal
and external CSC clients. I provide editing, formatting, configuration mangement of
documentation, and delivery services in support of documentation requirements for CSC s
contracts to develop and maintain multiple logistics support systems for the USAF and
USMC. I also provide administrative duties such as minute-taking, document control, acting
as recorder for peer reviews, and scheduling meetings with the customer, as required. I
also maintain logs of incoming and outgoing correspondence with CSC customers; track
creation, maintain configuration control, and review of documents for timely delivery;
compile daily status of correspondence and upcoming deliveries; maintain up-to-date
templates for e-mail and document creation and distribution; and maintain configuration
controlled and up-to-date contract documentation. I also provide Help Desk support for the
ECSS program which requires logging ticket information and reporting metrics to upper
management.
Hugo Bosca; Springfield, Ohio March 1979 to June 2006
Skiver
As a Team Leader, I acted as a morale booster, record keeper and troubleshooter. I
completed courses in team leadership and business strategies. I served as the acting
president, secretary, and treasurer of our company committee. I was responsible for taking
accurate minutes of the meeting and record keeping. My position ended due to the
outsourcing of production jobs to China.
Education
Attending Clark State Community College, Springfield, Ohio, Graphic Design program
Attended Wright State University, Dayton, Ohio
Certificate of Photography, Clark State Community College, Springfield, Ohio
Additional Training
Hugo Boca Team Leader Series Sigma 6 Seminar Great Game of Business Quark Express
Adobe Illustrator CS2 Adobe Photo CS Microsoft Office Suite
Lotus Notes SharePoint
Help Desk Technician
Other Experience
Contact this candidate