Customer Service Data Entry

Aisha Conley

Email: ********@*****-********.***

Address:

City: North Canton

State: OH

Zip: 44720

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized,independent and quick thinking team player seeking a role offering increased responsibility. Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Educational Background:

High School Dipolma from Carnegie Career College, Suffield OH 1/2001 to 8/2012 (Chemical Dependency Counseling)

Job History / Details:

Summary

Organized,independent and quick thinking team player seeking a role offering increased responsibility. Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Experience

February 2007 to Current

Stonemor Partners LP Canton, Ohio

Communication Specialist/ Verifier/ Supervisor

Identify prospective customers using lead generating methods, performing an average of 200 cold calls per day.

Verify all leads to insure quality appointments.

Hire and train new staff for Communication Specialist positions.

Plan and direct staff training and performance evaluations.

Maintain friendly and professional customer interactions.

April 2003 to April 2007

Yasmine's Boutique Akron, Ohio

Self Employed

Retail Sales

Shared product knowledge with customers while making personal recommendations.

Built relationships with customers to increase likelihood of repeat business.

February 2002 to March 2003

AVI Foodsystems Warren, Ohio

Lead Cashier

Balanced electronic cash register,

Assisted professional chef manager with catering and meal preparation

Maintained high standards of customer service during high-volume, fast-paced operations.

October 2000 to September 2001

Ranstad Staffing Agency Stow, Ohio

Data Entry Clerk/ Receptionist

Data Entry using 10 key technique.

Assigned work orders to production employees

Fax/filed company documents

Operated various office machines

Answered 10 line switchboard

October 1999 to July 2000

Sterling Jewelers Inc. Akron, Ohio

Collections Representative

Collections 30/60 days.

Handled high volume of inbound/outbound calls using auto dialer

Negotiated payment arrangements.

Evaluated customers financial and personal situations along with account history.

Resolved conflicts on delinquent accounts using analytical and critical thinking skills to assure that payments are made in a timely manner.

Education

2012 Carnegie Career College Suffield, Ohio

Associate of Applied Science Chemical Dependency Counseling

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