Customer Service Manager

Tammy Tittle

Email: ********@************.***

Address:

City: Edgewood

State: MD

Zip: 21040

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Key Skills: . 18 years in customer relations industry . 5 years experience in call center assistant manager position . Strong leadership and relationship building skills . Ability to take action without being told and ability to obtain cooperation from others . Experience in answering phones,scheduling appointments and providing superb customer service . Outstanding organizational skills . Proficient with Wensoft,Microsoft Office Word and Telenet

Educational Background:

High School Dipolma from C.Milton Wright H.S., Bel Air MD 1/2001 to 9/1992 (General)

Job History / Details:

Professional Summary

Key Skills:

. 18 years in customer relations industry

. 5 years experience in call center assistant manager position

. Strong leadership and relationship building skills

. Ability to take action without being told and ability to obtain cooperation from others

. Experience in answering phones,scheduling appointments and providing

superb customer service

. Outstanding organizational skills

. Proficient with Wensoft,Microsoft Office Word and Telenet

Experience

February 2002 to Current

Blue Dot Heating & AC Forest Hill, MD

Customer Service Representative/Assistant Manager

. assist call center manager,service manager and dispatch department

. delegate daily duties to customer service representatives

. answer phones,schedule appointments and parts

. oversee and make any corrections in the schedule if needed

. sell hsp's

. dispatch service techs & clear out service tickets properly

. watch abandoned calls

. help correct times in time saver

. watch hours and labor

.

.

.

March 1996 to January 2002

A Better Answer Bel Air, Maryland

Customer Service Representative

. answered incoming lines,set and scheduled calls

. followed each clients procedures

. followed through on emergency calls

. alpha paged clients there messages

. helped train new employees

.

Education

1992 C.Milton Wright H.S. Bel Air, MD

High School Diploma General

Professional Affiliations

Certificate of Achievement- The Art of Customer Service-

October 10,2005

Dale Carnegie Training Award- "Breakthrough"

June 4,2008

Dale Carnegie Training Award-"Human Relations"

July 23,2008

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