Customer Service High School

jamairreo gray

Email: ********@***************.***

Address:

City: montgomery

State: AL

Zip: 36104

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Very dedicated hard worker that has a significant amount of experience in warehouse and factory work dependable individual who sets a great for coworkers takes pride in any givin position or dutys is a solid performer

Educational Background:

High School Dipolma from carver sr high, Montgomery AL 1/2001 to 6/2001 (math, science,history)

Job History / Details:

Summary

Very dedicated hard worker that has a significant amount of experience in warehouse and factory work dependable individual who sets a great example for coworkers takes pride in any givin position or dutys is a solid performer

Highlights

has 4 years experience as a material handler and forklift driver

7 years experience in warehouse labor in general

Experience

May 2012 to September 2012

walmart dc brundidge, al

order filler

fullfill orders from walmart stores to be shipped to.

April 2010 to June 2012

walmart supercenter montgomery, al

produce associate

keep produce area stocked and organized,unload produce truck,keep backroom clean,and dispose of organics

May 2003 to October 2007

graham packaging montgomery, al

material handler/forklift driver

delivering a variety of materials and supplies and equipment throughout the plant.

February 2002 to January 2003

russel montgomery, al

laborer

performing a number of manual task in warehouse

Education

2001 carver sr high montgomery, al

High School Diploma

Candidate Resume - Marshall Lucas

Contact Information -

Email: ********@**************.***

Address:

City: Louisville

State: KY

Zip: 40272

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Network Operation Control center technician with excellent technical, analytical and communication skills demonstrated by 12 years of experience.

Educational Background:

High School Dipolma from ITT Technical Institute, Matteson IL 1/2001 to 8/2000 (Electronic Engineering)

Job History / Details:

Profile

Dedicated Network Operation Control center technician with excellent technical, analytical and communication skills demonstrated by 12 years of experience.

Skills

Expertise in troubleshooting [issues]

Creative problem solving

Team player

Quality control

Analog and digital electronics design

Electronic computer systems

Engineering software

Experience working in a mission critical/24/7 environment

Experience working on physical data center hardware like: HP, Sun, Cisco, etc

Operations research

Team player

Attention to details

Excellent phone communication with dealing with customers and vendors

Experience using a ticketing system

Excellent communication and listening skills

Experience working with a network monitoring tool

Accomplishments

Testing

Coordinated data analysis and provided recommendations based on test results.

Project Management:

Supervised team of five to ensure projects stayed on track and were delivered under-budget.

Quality Assurance:

Eliminated machine defects.

Quality Control

Saved 8 percentage on supply costs by working closely with suppliers to ensure components met department quality standards.

Customer Service

Investigated customer or public complaints to ensure problem resolution and customer satisfaction.

Test/Measurement Equipment

Expert proficiency is using tl1 language, testing and maintaining vendor equipment from Fujitsu, Alcatel, Nortel, Tellabs and various other vendors

Testing troubleshooting analog and optical circuits from t1 up oc192 for preventive maintenance and to repair circuits in a timely manner using vendors commands or vendor graphical user interface

Professional Experience

September 2000 to Current

ATT Chicago, IL.

Telecommunication Specialist

Maintained records of equipment failures.

Interacted with other sections to attain Company service objectives.

Assisted NOC supervisor in the development of materials.

Provided technical support.

Ensured all equipment was properly maintained.

Performed shift supervisor duties for the NOC on an as-needed basis.

August 1992 to August 1996

United States Air Force Misawa, Japan

Munition System Specialist

Responsible for maintaining and storage of bombs, missiles, rockets in support of two fighter plane squadrons

Education and Training

2000 ITT Technical Institute Matteson, IL

Associate of Science Electronic Engineering

GPA 3.49 (on scale of 4.0)

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