Customer Service Manager
Resume:
Melissa Kearney
Email: *********@********.***
Address: *** ******* **.
City: Altamonte Springs
State: FL
Zip: 32701
Country: USA
Phone: 407-***-****
Skill Level: Experienced
Salary Range: 30
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Melissa Kearney
*********@********.***
Objective
Obtain a position that maximizes a strong background in writing and textual analysis where previous experience with customer service and team leadership can contribute to the efficiency of the work environment.
Work Experience
Starbucks Coffee, Lake Mary, FL 2006-present
Shift Supervisor
-Deploys employees and delegates tasks in a high-volume location to ensure operational excellence and exceed sales goals.
-Maintains inventory accuracy, both places and receives orders, and conducts cycle counts.
-Trains new employees and leads training sessions to educate existing employees on new procedures and promotions.
Responsible for cash management, proper execution of safety and security policies, and controlling labor costs.
Barnie's Coffee and Tea Co., Sanford FL 2001-2006
Assistant Manager
-Worked with a general manager in overseeing operations of two mall stores and managing a staff of 20-25 employees.
-Created weekly schedules and submitted payroll.
-Evaluated inventory daily, oversaw ordering with multiple vendors, and completed frequent cycle counts.
Educational Background
Stetson University, DeLand, FL
B.A., English
-Four-year recipient of the Sullivan Writing Scholarship
-Four-time winner of the Sullivan Award in Creative Nonfiction
-Sullivan Award in Poetry, 2010
-Touchstone literary magazine, Award for Excellence in Poetry
-Outstanding Senior in English Award
-Copy editor for Inkwell academic journal, 2010
Workshops/Conferences Attended
Disquiet International Literary Program, July 2012
Lisbon, Portugal
Centro Nacional de Cultura, University of Lisbon, The New University of Lisbon
Juniper Summer Writing Institute, July 2010
Amherst, MA
University of Massachusetts Amherst
Skills
-Thorough understanding of grammar and extensive proofreading experience.
-Strong written/verbal communication, analytical, and research abilities.
-Proficiency in Microsoft Office.
-Detail-oriented, effective at multi-tasking, and works well both independently and in groups.
Contact this candidate