Customer Service Sales

Roger Chambers

Email: ********@********-*****.***

Address:

City: Tempe

State: AZ

Zip: 85283

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Educational Background:

High School Dipolma from Marcos De Niza, Tempe AZ 1/2001 to 7/2000 (General)

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Highlights

High customer service standards

Skilled in call center operations

Conflict resolution proficiency

Adheres to customer service procedures

Devoted to data integrity

Strong problem solving aptitude

Persuasive speaker

Troubleshooting skills

Completed telephone training seminar

Proficient with Microsoft Office Suite

Training development

Markdown/promotional procedures

Cash management

Inventory control

Shipping and receiving

Telephone inquiries

Invoice processing

Credit card processing

Telecommunication skills

Conflict resolution

Fast learner

Courteous demeanor

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Experience

January 2006 to March 2010

JP Morgan Chase Bank Phoenix, AZ

Lease End Consultant

Inbound/outbound calls to customers whose leased vehicles were approaching the end of their lease. Instructed customers as to where they can deliver their car. Gave options for purchasing their vehicle with an optional warranty.

October 2000 to August 2002

Arizona Optical Dispenser Phoenix, AZ

Optical Dispenser

Greeted customers entering the store to ascertain what each customer wanted or needed. Provided options for purchasing prescription eyeware and/or contact lenses. Entered data per customer. Made outbound calls for pickup. Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

February 1998 to March 2000

Vista Optical Tempe, AZ

Optician

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.

Education

2000 Marcos De Niza Tempe, AZ

GED General

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