Customer Service Sales

CATHERINE LEMOLE FLATLEY

Email: ********@**-********-********.***

Address:

City: Media

State: PA

Zip: 19063

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and customer service skills.

Educational Background:

High School Dipolma from McKendree College, IL 1/2001 to 5/1981 (Public Administration Management, Accounting, So)

Job History / Details:

Career Overview

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and customer service skills.

Skill Highlights

Schedule management

Travel administration

Meeting minutes

Administrative support

Knowledgable in [administrative function]

Team liaison

Core Accomplishments

Scheduling:

Managed daily schedules and sales leads for CEO/President and Leadership Team.

Calendaring:

Planned all meetings and travel for CEO.

Management Support:

Ensured smooth operations by supporting executive team.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

October 2007 to Current

Staffing Plus, Inc Healthcare Staffing Firm Haverford, Pennsylvania

Executive Assistant to President/CEO

Schedule meetings, conference calls, and travel.

Prepare weekly and monthly reports.

Screen all incoming calls and correspondence.

Manage confidential materials.

Handle all correspondence for President, Executive Vice President, CFO and COO.

Take notes at Executive and Management meetings Work with conference arrangements for all divisions Reconcile corporate credit card account.

Assist various departments with projects as needed.

Assist with Requests for Proposals.

Organize business meetings and company social functions.

August 2005 to October 2007

GCA Services Group Conshohocken, Pennsylvania

Executive Assistant to Sr. Vice President, Sales & Marketing

Schedule meetings, conference calls, and travel.

Process expense reports for Vice President and Sales Directors.

Prepare weekly and monthly sales reports.

Manage confidential materials.

Handle all correspondence

Assistant to Marketing Manager

Prepare and distribute marketing materials for all regions.

Handle marketing mailings.

Coordinate set-up and booth equipment for shows

Order and ship materials and give-a-ways for trade shows.

Track expenses for trade shows.

Work with vendors for marketing equipment and supplies.

Assist in the preparation of proposals.

March 1997 to August 2005

AchieveGlobal Wayne, Pennsylvania

Account Associate

Management Training and Consulting Firm Administrative support for five Account Executives with revenue of 5.8 million.

Back up for Regional Office Services Manager - ordered office supplies, contact for copier, postage, and telephone.

Assisted Regional Vice President and Sales Manager with coordination of meetings, correspondence, monthly revenue reports, setting up new Account Executives.

Created client correspondence, contracts, proposals and produce and compile marketing packets.

Liaison between clients and customer service to insure customer satisfaction.

Covered accounts in absence of Account Executive.

Logistical management of all public training sessions and regional events.

Regional liaison with corporate IT.

Executive Assistant to Vice President North American Sales

Scheduled all appointments, conference calls, meetings and travel.

Created monthly forecasts and sales reports.

Managed confidential information.

Management of special regional projects as necessary.

August 1995 to March 1997

Bates and Associates Bala Cynwyd, Pennsylvania

Secretary

Assisted OR Nurse Consultant in developing large statistical data bases within Microsoft Excel.

Created formal consulting documents requiring the transfer of data, graphs, charts and text between Excel and Word.

Maintained Recruitment Management System.

September 1992 to September 1994

Holiday Inn - Crabtree Raleigh, North Carolina

Sales Administrator

Backed-up sales functions and kept the department running smoothly.

Managed client meeting schedules for Sales Managers.

Managed contracts for meeting logistics for individuals and groups.

Managed correspondence for General Manager and the sales department.

December 1984 to December 1992

Chitiqua Frupac Philadelphia, Pennsylvania

Sales Administrator

Chilean Fruit Importer and Sales Division of Chiquita) Organized all departmental operations and support systems to keep the operation running smoothly.

Interdepartmental liaison with Operations, Special Products, Liquidations, Transportation, Data Processing, and Accounting.

Oversaw order entry (utilizing NCR computer and program) to eliminate oversells according to ship manifest.

Worked on advertising campaigns with trade papers and advertising agencies.

Coordinated convention planning- including product planning and shipment, hotels, meetings, coordination of brochures, and travel arrangements.

January 1981 to November 1984

Merrill Lynch, Pierce, Fenner and Smith Philadelphia, Pennsylvania

Institutional Sales Assistant

Acted as a liaison between institutional accounts and traders.

Handled distribution of current pricing information-GNMA factor, government auction figures, new issues pricing.

Worked with New York headquarters to resolve trade problems such as Euro-Clear, tracing undelivered securities, tracking unreceived payments.

Covered accounts in absence of assigned salesperson.

Education

1980 McKendree College, Illinois

Bachelor of Arts Public Administration Management, Accounting, So

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