Customer Service Years Experience
Resume:
Jorge Luis Longoria
Email: ********@**-*******.***
Address:
City: Austin
State: TX
Zip: 78757
Country: USA
Phone: 512-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Administrative Associate with 15 years experience performing complex duties involved in a medical laboratory setting. Reliable and highly accurate Administrative Associate focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.
Educational Background:
High School Dipolma from University of Texas, Austin TX 1/2001 to 5/1986 (Liberal Arts)
Job History / Details:
Professional Summary
Customer Service Administrative Associate with 15 years experience performing complex duties involved in a medical laboratory setting.
Reliable and highly accurate Administrative Associate focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.
Licenses
Completed classes in customer service training, phlebotomy training and laboratory safety.
First Aid Certification
Heart Saver/AED Certification
Skill Highlights
Specimen collection/processing
Client relations
Medical clinical procedures
Medical laboratory procedures
CPR certification
Venipuncture/blood draw
Problem resolution
Bilingual (Spanish)
Customer service
Phone communication
Organizational skills
Healthcare billing
Professional Experience
July 2007 to September 2012
University of Texas Austin, Texas
Administrative Associate
Prepared specimens for analysis and established proper chronological priorities in testing.
Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
Carefully reviewed test results for accuracy.
Quickly responded to and resolved all customer service issues in a timely manner.
Managed specimen sample handling, receiving, storage and inventory.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
March 1997 to July 2007
Clinical Pathology Laboratory Austin, Texas
Customer Service Lead
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Successfully managed the activities of [] team members in multiple locations.
Cross-trained and backed up other customer service managers.
Created training manuals targeted at resolving even the most difficult customer issues.
Solved unresolved customer issues.
Trained staff on operating procedures and company services.
Effective liaison between customers and internal departments.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education and Training
1987 University of Texas Austin, Texas
Associate of Arts Liberal Arts
Concentration in Chemistry
Coursework in Biology, Clinical Chemistry, Microbiology, Molecular Genetics, Statistics, Immunology, and Clinical Research
Community Service
Make-A-Wish Foundation, volunteer
American Cancer call center volunteer
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