Customer Service Sales

Gina Green

Email: ********@***********.***

Address:

City: Chicago

State: IL

Zip: 60617

Country: USA

Phone: 312-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated Customer Service professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.

Educational Background:

High School Dipolma from Truman College, Chicago IL 1/2001 to 6/1993 (Communication)

Job History / Details:

Career Overview

Highly motivated Customer Service professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.

Core Strengths

Cash management

Cash flow management

Multi-line phone usage

Strong organizational skills

Listening skills

Fast learner

Strong client relations

Exceptional communication skills

Sharp problem solver

Training development aptitude

Adaptive team player

Medical terminology knowledge

Creative problem solving

Critical thinking

Microsoft Word

Organization Skills

Proofreading

Scheduling

Telephone Skills

Travel Arrangements

Travel Booking

Travel Planning

Account Management

Active listening

Vendor Management

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Work Experience

September 2009 to June 2012

Family Rescue Inc Chicago, IL

Women's Advocate

Helping clients implement plans to improve their financial status.

Helping clients create a budget plan, and learn how to repair their credit.

Promptly responded to general inquiries from members, staff, and clients via e-mail, fax and in-person.

Provide referrals for job placement and employment counseling.

Providing financial education.

Asked open-ended questions to assess clients needs.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Advocating with caseworker for client to receive TANF benefits.

December 2005 to August 2008

Accounts Payable Supervisor

Implemented and manage full-charge, accounting functions while overseeing team members efficiently and brought about their co-ordination in various work processes.

Participated in quarterly audit of Citibank Corporation, including identification and correction of over twenty major accounting errors.

Prepared monthly cash flow, financial statements, and consolidated financial statements.

Review policies and procedures in a day-to-day processes.

Managed vendor accounts, generating weekly on demand checks Coordinate weekly reimbursement functions for 200 employees Process payment runs and coordinates vendor master record Post transactions in detail or summary to the general ledger.

Oversaw the auditing of accounting and financial data of various departments within the organization.

Oversees the Account Payable team processes, ensuring the turnaround time of items (e.g.

vouchers, expense reports, and project journey entries (PJE's) meets guidelines as agreed with Director.

November 2005 to August 2008

Publicis Medical Education Group Chicago, IL

Accounts Payable Supervisor

March 1999 to December 2005

Meeting Coordinator

Exclusively managed the logistics and on-site management for more than 400-annual Advisory Board, Consultant, and Faculty Updated meetings held nationwide.

Plan and execute major aspects of meeting management to include selecting sites, developing marketing materials, building registration processes and databases, and providing on-site management for assigned meetings ranging from 25 to 2, 000 attendees.

Negotiate complex service contracts and approve all meetings expenses.

Manage meeting vendors for delivery of services to include food and beverage, production, entertainment, transportation, housing, and security.

Prepare and manage program budgets up to $3, 000.

000.

Monitor and track budget, registration, and housing for all corporate meetings and events.

Collaborate the efforts of creative team's outsourced printers on all the conceptualization and production of print material to facilitate the implementation of meetings.

Provide high level of professional customer service to client.

Educational Background

Truman College Chicago, IL

Associates of Arts Communication

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