Customer Service Manager

Evin L McGuire Sr.

Email: ********@**********.***

Address:

City: Baltimore

State: MD

Zip: 21239

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Educational Background:

High School Dipolma from University of Maryland Eastern Shore, Princess Anne MD 1/2001 to 5/2005 (Exercise Science)

Job History / Details:

Career Focus

Meticulous manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Core Qualifications

Punctual

Detail Oriented

Well Organizes

Excellent Communication Skills

Issue Resolver

Critical Thinker

Team Leader

Quick Leaner

Verbal communication skills

Excellent Customer service skills

Microsoft Office proficiency

Microsoft Word, Excel, PowerPoint

Computer Literate

Multi-Task Management

Education and Training

5/2005 University of Maryland Eastern Shore Princess Anne, Maryland

Bachelor's Degree Exercise Science

Honors Convention 2003-2005

Mr. Exercise Science

Work Experience

May 2011 to Current

Gulf Coast Enterprise Baltimore, MD

QA Manager/Site Manager

Managed a team of 25 housekeeping/floor tech employees through motivation, coaching and development. Anticipating customer needs, changing goals and direction quickly and multi-tasking. Working knowledge of rooms management systems. Developed and implemented housekeeping processes and procedures. Ability to maintain a budget proven excellent in customer service. Using independent judgment/solid decision making skills. Experience interacting comfortably and effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization. Experience with scheduling, payroll, working with employees and NISH with a wide range of moderate to severe disabilities.

June 2009 to May 2011

Crown Security Baltimore, Maryland

Security Officer

Uniformed securing of buildings and complexes.

Remaining alert and monitoring for abnormal activity and sounds in secured areas.

Remaining visible as a deterrent to criminal activity.

Recording and writing reports on daily activity.

June 2009 to May 2011

Rent A Center Silver Spring, Maryland

Assistant Manager: Collections

Providing friendly, effective, efficient service to customers over the phone or in person.

Offering enthusiastic sales guidance to customers.

Assisting in maintaining a quality showroom.

Keeping merchandise in excellent rent-ready condition.

Ensuring timely deliveries.

Securing on-time payments and collecting on delinquent accounts.

Opening and closing store.

Drawing up and explaining rental contracts, delivering merchandise, picking up money or merchandise from past due customers.

Skip tracing skipped/ stolen accounts.

Contact Supervisor: Yes, Supervisor's Name: Nicholas Collins, Supervisor's Phone: 301-***-****).

5/2008 to 3/2009

E*TRADE Financial Arlington, VA

Risk Mitigations Operations Analyst

Skip tracing fraudulent/non-fraudulent bank and brokerage accounts, determining fraud based on specified guidelines.

Restricting accounts and debit and ATM cards.

performing background checks on new and pre-existing customers.

Reviewing pertinent documents (i.e., social security cards, drivers licenses, passports, marriage certificates & utility bills) to verify identity and to determine if fraudulent activity is, has, or will take place.

Tracking ACH history, as well as address mismatch, and welcome kit returns.

Contact Supervisor: Yes, Supervisor's Name: Shawn Hall, Supervisor's Phone: 703-***-****).

5/2006 to 3/2008

Baltimore, Maryland

Police Officer

Uniformed police officer.

Making arrests using proper arrest and control techniques.

Making case folders for and attending traffic and criminal court.

Testifying under oath, writing reports and traffic citations.

Training and experience in weapons retrieval and disarming a suspect.

Experience with numerous covert surveillance operations for (CDS) controlled dangerous substances.

Serving numerous warrants from domestic violence to attempted murder.

Writing and serving search & seizure and arrest warrants.

Participating in crime-fighting initiatives.

Uniformed marked vehicle and foot patrolling.

Developed skills such as investigating and resolving disputes.

Handling various calls and reports such as, but not limited to, double shootings, DOA, carjacking, aggravated assault, B&E, child abuse and rape.

Developed a high level of problem solving and situation negotiation skills.

Working days, evenings, weekends, holidays, and overtime.

HSBC/Metris companies.

August 2005 to May 2006

Baltimore, Maryland

Collector I

Collector I.

Working automated dialer collecting on 30-60 day delinquent customer accounts.

Providing solutions for card members' financial issues.

Developing negotiating skills to complete job assignments.

Using specific call model to research solutions for calls and gaining payments from card members.

October 2004 to August 2005

Dap Inc Baltimore, Maryland

Compounder

Produced material for production line such as caulk, wood putty, wood dough, and concrete patch.

Operated hopper, Large mixers, and fork lifts.

July 2003 to August 2003

United States Postal Service Baltimore, Maryland

Clerk

Operating DBCS & OCS automated mail-sorting machines.

Manual sorted mail

July 2002 to August 2002

United States Postal Service Linthicum, Maryland

Clerk (casual)

Manual mail-sorting as well as operating automated mail-sorting machines.

Contact this candidate