Customer Service Project Manager

Craig Roberts

Email: *********@********.***

Address: *** ******* *****

City: Rockwall

State: TX

Zip: 75087

Country: USA

Phone: 214-***-****

Skill Level: Management

Salary Range: 65

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CRAIG ROBERTS

828 Windham Drive,

Rockwall, TX. 75087* 214-***-**************@********.***

Summary

I have a proven record of success in managing people and

resources on a large scale and in many different cities

simultaneously. My greatest strengths are my abilities to

obtain measurable results, successfully negotiate profitable

contracts, and manage every aspect of large projects from

beginning to end.

Education

Bachelor of Science in Industrial Distribution,

TEXAS A&M UNIVERSITY, College Station, Texas (2002)

Professional Experience

ONE GUARD HOME WARRANTIES; Dallas, Texas 2010-Present

DIRECTOR OF CONTRACTOR RELATIONS FOR TEXAS

* Successful at maintaining low costs and high

customer service scores in order to maintain industry

leading customer renewal rate.

* Responsible for all contractor relations such as:

recruiting, hiring, firing, and training.

* Responsible for the assignments of call volume.

* Work closely with office staff and contractors to

resolve contractor related issues,

* Maintain open communication with contractors through

regular meetings.

* Responsible for traveling all over the State of Texas

to build company to company relationships.

* Responsible for maintaining low Cost of Goods Sold,

maintaining high customer service scores, and

negotiating service deals with product suppliers.

TURNKEY CONSTRUCTION; Dallas, Texas 2007-2009

PROJECT MANAGER FOR COMMERCIAL CONSTRUCTION GENERAL

CONTRACTOR

* Successfully managed multiple million-dollar

commercial construction projects from conception

to a timely and profitable completion.

* Responsibilities include: budget management,

purchasing of materials, negotiating contracts with

all sub-contractors and vendors, developing

construction schedule, inspect plans and site for

code compliance, completing projects on time and

under budget, communication with various clients and

their construction representatives, conducting

on-site and phone meetings daily with clients,

management of employee field supervisors, oversight

of payroll, and approving all invoicing by

sub-contractors.

DARLING HOMES; Frisco, Texas 2006-2007

CONSTRUCTION SUPERVISOR

* Managed the construction process concurrently for

multiple homes. Responsibilities included managing

job site, ordering materials, negotiating contracts

with sub-contractors, scheduling sub-contractors,

inspecting quality of work, weekly payroll,

maintaining production schedule on multiple homes,

conducting multiple daily inspections, and conduction

numerous customer meetings.

* Customer survey results at 100% in all categories

including: service, attitude, and professionalism of

employee, enthusiasm and satisfaction of the

delivered product.

* Received Area Award for Construction Supervisor who

customers said they would -Most Likely to Recommend

to a Friend or Family Member-.

DAVID WEEKLY HOMES; Carrollton, Texas 2004-2006

CONSTRUCTION MANAGER

* Successfully managed multiple construction projects

while placing strong emphasis on client relationships.

* Responsible for entire building process from the

ground up through completion of the home. Includes:

scheduling sub-contractors, purchasing, pricing

custom options, payroll, various customer meetings

and city inspections.

* Presented award for -100% Definitely Would Recommend-

from homeowners on J.D. Powers & Associates Surveys.

ROYCE BUILDERS; Houston, Texas 2002-2004

CONSTRUCTION SUPERVISOR

* Managed the construction process concurrently for

multiple homes. Responsibilities included managing

job site, ordering materials, negotiating contracts

with sub-contractors, scheduling sub-contractors,

inspecting quality of work, weekly payroll,

maintaining production schedule on multiple homes,

conducting multiple daily inspections, and

leading numerous customer meetings.

* Received production awards and bonuses for

maintaining ahead of schedule results.

Skills

* Fluent in Microsoft Project, Excel, Timberline,

Microsoft Word, and Microsoft Office.

* Certified by Energy Star as a

-Certified Energy Builder-.

* OSHA certified, Building Code Certified, and

ADA Certified.

Contact this candidate