Manager High School

Antwon Osborn

Email: ********@***********.***

Address:

City: Middletown

State: DE

Zip: 19709

Country: USA

Phone: 302-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retail Manager who specializes in quality service, customer retention, productivity and team management. I am also Innovative Manager who effectively executes process changes to improve operational efficiency.

Educational Background:

High School Dipolma from Middletown High School, Middletown DE 1/2001 to 5/2003 (Agriculture)

Job History / Details:

Career Overview

Retail Manager who specializes in quality service, customer retention, productivity and team management. I am also Innovative Manager who effectively executes process changes to improve operational efficiency.

Core Strengths

Excellent people skills

Problem-solving skills

Adapt to diverse groups

Retail merchandising expertise

Goal-oriented

Excellent communication skills

Positive and upbeat

Energetic

Compelling leadership skills

Consistently meet goals

Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in a 20 percentage increase in monthly sales at Harbor Freight Tools

Increased sales by 15 percentage over a two year period In two locations at Harbor Freight Tools

Played an instrumental role in increasing customer satisfaction ratings in 2012 as Assistant Manager at Harbor Freight Tools

.Successfully recruited and trained many new customer service associates.

Reduced staff turnover by 20 percentage in one year by implementing several well-received team and morale-building programs.

Work Experience

April 2010 to Current

Harbor Freight tools Sharon Hill, PA

Assistant Manager

As a manager at Harbor Freight Tools I would have to open or close the store. Assume ownership over team productivity and managed work flow to meet or exceed quality service goals.

Improved service quality and increased sales by developing a strong knowledge of company's products and programs.Trained staff on operating procedures and company programs. Provided detailed monthly departmental reports and updates to senior management.

. Addressed negative customer feedback immediately.

May 2003 to July 2009

Lowe's Home Improvement Camden, DE

Zone Manager

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Successfully managed the activities of 40 associates in multiple departments.

Cross-trained and backed up other Zone managers.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Built relationships with customers to increase likelihood of repeat business.

Verified that all merchandising standards were maintained on a daily basis.

Educational Background

2003 Middletown High School Middletown, De

High School Diploma Agriculture

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