Customer Service Administrative Assistant

Shakia Wright

Email: ********@************.***

Address:

City: Severn

State: MD

Zip: 21144

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people. Competent self starting professional with ability to manage a busy office and provide excellent customer service to all customers.

Educational Background:

High School Dipolma from Business Development, El Paso Electric Co TX 1/2001 to 9/2012 (Administrative Assistant)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people. Competent self starting professional with ability to manage a busy office and provide excellent customer service to all customers.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Schedule management

Knowledgable in microsoft word, excel

Attention to detail

Microsoft Office skills

Microsoft Office skills

Administrative operations

Meets/exceeds goals

Self-starter

Team building

Staff motivation

Filing and data archiving

Patient charting

Insurance eligibility verification

HIPAA compliance

Inventory systems

Patient scheduling

Core Accomplishments

Customer Service:

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Management Support:

Ensured smooth operations by supporting executive team.

Calendaring:

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Professional Experience

January 2009 to February 2012

Mason Realty, LLC Glen Burnie, Maryland

Receptionist/ Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Provided efficient customer service to clients.Managed incoming and outgoing calls for busy real estate officeDeveloped Executive Agenda for all senior-level management.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Education

2012 Business Development El Paso, Texas

Certificate Program Administrative Assistant

Microsoft Office training

Successful completion of time management courses.

PowerPoint classes

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