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Resume
CURRICULUM VITAE
Devipriya .D
************@**********.***
Objectives
A responsible position in an Established Organization, where my Educational and Technical potential match the Organization s growth and strength and to contribute for the achievement of Organizational goals with the betterment of my career prospects and equipping myself with rich technical skills.
Summary
Around 4 years of Professional Experience with 1.5 years of experience as a Backend support in Telecommunication field with GSM & Broadband Technologies.
Around 2.5 yrs experience in CCNA- Service Provider Operations in Backend Support and implement the network products through web under Telecom Domain.
Good knowledge in Networking & Broadband services.
Effective verbal and written communication skills with attentive listening and interaction.
Ability to master new concepts and to face new challenges,
Education
B.E (19992002) SRM Easwari Engineering College, University Of Madras with 70%
Diploma (19961999) Rajagopal Polytechnic with 92%
SSLC (19951996) Govt. Girls Higher Secondary School with 86%
Technical Skills
Operating System : Windows 95/98/2000/XP
Computer Networking : CCNAEmployment Summary
Worked as an Executive Networks in
TATA Communications Transformation Services LTD from Dec 06 to Aug 09.
Worked as a Technical Telecom Assistant
(
Apprentice Trainee) in BSNL (GSM Section) from Apr 04 to Apr 05
.
Worked as a
Lecturer in C. Abdul Hakeem Engineering College, from Nov 02 to Nov 03.
Roles & Responsibilities:
BSNL:
Performed field test activities for all the products launched in Mobile phone services
Interacted and worked with business team in Backend process to support CSG, in creation of Cell one Postpaid connections. (i.e.) Adding Friends and Family scheme, Changing of plans etc.
Handling the Provisioning of new service, Changes to existing service configuration, Cessation of services for the various products.
Experienced in technological background in CSG by implementing Activations
and De-activations of postpaid SIM.
Trouble shooted the SMS related problem in SIM based systems.
Good analytical, Problem solving & Communication Skills
Capable of Quick learn new technology and adapt to a new environment
Colleges:
Experience in Invigilation Duty under University Examination and also as Internal Examiner in University Practical Examination.
Presented a paper on Satellite Communication
Worked as a Lecturer in ECE field around 1 Year
Previous Employment:
UK based Networking project combining TATA Communications & CW ( Cable & wireless)
Giving Backend support for the network products and services through web.
Picking up new orders, order review, order migrations, order confirmation, and submitting to UK Clients.
Responsible for the documentation of the resolution for the closure of trouble tickets.
Provisioning / Implementation support for UK cable and wireless customers.
To interact with UK clients through calls to resolve the queries related to any part of the delivered order.
Responsible for delivery an excellent standard of customer service to cable and wireless customers and uses their expertise to effectively trouble shoot issues raised during mails exchanged.
Responsible for ensuring Quality in all the Solutions and Services before delivering service to Customer.
Maintained Service level adherence (SLA) for the order processed and get completed within Turn around time (TAT
Handling different TOOLS like CLARIFY, OMSE, COMS, LIVELINK, AML, MORI, and LIVECLU.
Executive Networks: Worked as an Executive Network for TATA Communications Transformation Services LTD. Chennai (From Dec-2006).
ROLE / RESPONSIBILITIES / NATURE OF WORK
Worked on the telecom project to outsourcing the services for a 2nd largest telecom company of UK, It s a combined project of TATA Communications Transformation Services LTD and Cable & Wireless.
In this I m involved in the Planning and Implementation of the network laid by our clients and also providing technical support to the customers of our client. Here we are taking care of all the network related issues of the cable & Wireless. As an Executive Networks:
To look up and manage Network Designing as a team member.
To Provide Backend Technical support for products and services like:
IPVPN Qos
NPLC
IP Select ( IP Connect, IP Native)
EWL (Ethernet Wire Line)
Rewards & Recognitions:
Won Extra mile reward and client appreciations.
Trainings
Training under taken in BSNL:
Worked on OFC section that s handling optical fibers and fed up into build up streams put through cables to verify the circuit, also the fault card has been checked in the system monitor.
To rectify the cables from fault by using fault detectors
Perform field test activities for all the products in Mobile phone services launched.
Interact and work with business team and operators to support in creation of Cell one Postpaid connections
Worked on C-DOT and implementing the monthly statements on Cable work order, External phone shifting, new phone connection.
As a sight on PILLARS and make a particulars about each area, and learnt how connections are established from C-DOT to PILLAR DP box through cables
Training in BHEL:
Undergone Training in Ranipet-BHEL for 1 week on following sections is,
Under material Preparation shop
Research and Development section
Telephone section
Sub station
Instrumentation section.
Personal Details
Father s Name : Mr.D.Damodaran
Nationality : Indian
Languages : English, Tamil and Telugu(Speak Only)
Interest : Music, Books, Internet
I here by declare that the above information and particulars are true to the best of my knowledge and belief.
Place: Chennai (Devipriya.D)
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