Customer Service Administrative Assistant

Jacqueline Freeman

Email: ********@******************.***

Address:

City: Lithonia

State: GA

Zip: 30058

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

More than 14 years in benefits administration. Focused primarily on group health, life, long-term disability, COBRA, Worker's Compensation, unemployment administration, as well as other company benefits. Created timetable for open enrollment period, as well as developed processes surrounding communication of benefit policies.

Educational Background:

High School Dipolma from Morris Brown College, Atlanta GA 1/2001 to 5/1971 (Business Management)

Job History / Details:

Summary

More than 14 years in benefits administration. Focused primarily on group health, life, long-term disability, COBRA, Worker's Compensation, unemployment administration, as well as other company benefits. Created timetable for open enrollment period, as well as developed processes surrounding communication of benefit policies.

Highlights

Communicate clearly and effectively

Team player

Dedicated, dependable and self-directed

Positive and professional attitude

Analytical and problem-solving skills

Customer focused and results driven

Experience

April 2011 to August 2011

Metro Atlanta YMCA-South Dekalb Atlanta, Georgia

Membership, Courtesy Counter Representative

Greeted members and visitors, verified for appropriate identification at each visit.

Processed new memberships, renewals and program registrations and receipted the appropriate fees.

Balanced and reconciled receipts at end of shift.

October 1996 to January 2011

Metro Atlanta YMCA-Business Office Atlanta, Georgia

Benefits Director

Directed on-going administration of benefits package including timely sign-ups, terminations and COBRA administration.

Provided direction and training to Benefit Administrative Assistant.

Acted as liaison for benefit providers and employees.

Provided customer service and support, as point of contact, with account maintenance and problem solving.

Oversaw open enrollment process.

Responsible for all written and verbal communication regarding benefits.

Additional Skills: Computer knowledge of MS Office Word and Excel;

10-key; typing

Education

1971 Morris Brown College Atlanta, Georgia

Bachelor of Arts Business Management

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