Customer Service Medical Billing
Resume:
Susan Heflin
Email: ********@*********.***
Address:
City: Valley View
State: TX
Zip: 76272
Country: USA
Phone: 940-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients.
Educational Background:
High School Dipolma from R.L. Turner High School, Carrollton TX 1/2001 to 5/1973 (Office Administration)
High School Dipolma from ExpertRating Solutions, Carrollton TX 1/2001 to 9/2012
Job History / Details:
Career Overview
Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients.
Skill Highlights
Meet deadline
Meets/exceeds goals
Self-starter
Attention to detail
Microsoft Office skills
Physician billing
Team building
Employee training and development
Insurance processing
Filing and data archiving
Health insurance processing
Medical billing
Online claim submission
Medical terminology
Quality assurance
Medical bill auditing
Business correspondence
Meets/exceeds goals
Travel administration
Core Accomplishments
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Policy Development
Developed and implemented employee manual outlining all proper business procedures and office policies.
Inventory Management
Managed inventory and office budgeting for supplies for busy office of 30.
Planning
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Professional Experience
June 2012 to September 2012
Oakview Medical Billing Moss Lake, TX
Medical Coder/Biller
Handled, processed and distributed confidential patient information.
Processed superbills for patients daily.
Ensured accuracy of diagnosis associated with office visit.
Reviewed errors and sent claims electronically.
November 2008 to May 2011
Daybreak Ventures Denton, TX
Accounts Receivable Clerk
Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Processed accounts receivable and accounts payable.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.Updated patient accounts and information on a daily basis.Trained new employees on multiple medical billing programs and data entry software.
January 2000 to May 2008
Sally Beauty Company Denton, TX
Travel and Expense Compliance Lead/Accounts Payable
Processed travel and expense reports
Ensured company policies for management approval..
Communicated with employees daily on timely payments.
Trained employees on auditing and entry of expense reports. Responsible for streamlining all expense reports with proper approval..
Assisted with co-workers as needed.
November 1994 to December 1999
Alan Ritchey Co. Valley View, TX
Accounts Payable/Validation clerk
Secured and processed driver's logs.
Assisted with accounts payable department.
Printed vendor's checks to be mailed out.
Transported bank deposits daily.
Responsible for mail room duties.
Education
1973 R.L. Turner High School Carrollton, TX
High School Diploma English
2011 ExpertRating Solutions New York City, NY
Instructor-Facilitated Online Learning Medical Coding
Related Coursework
Contact this candidate