Customer Service High School
Resume:
Kerry McGrath
Email: ********@****************.***
Address:
City: Auburn
State: MA
Zip: 01501
Country: USA
Phone: 508-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic and reliable office professional with over 5 years experience in a medical office setting. Personable with the ability to multi-task and prioritize. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills and customer service.
Educational Background:
High School Dipolma from Assumption College, Worcester MA 1/2001 to 9/2008 (Medical Coding & Billing Certification Program)
High School Dipolma from Quinsigamond Community College, Worcester MA 1/2001 to 9/2012
High School Dipolma from Leicester High School, Worcester MA 1/2001 to 9/2012
Job History / Details:
Professional Overview
Energetic and reliable office professional with over 5 years experience in a medical office setting. Personable with the ability to multi-task and prioritize. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills and customer service.
Summary of Skills
General Office Skills
Report Preparation
Written and Verbal Correspondence
Computer Savvy
Project Management
Customer Service
Proficient with Microsoft Office Applications: Word, Excel and Outlook
Insurance Billing
Coding: CPT and ICD-9
Rapid Claims Processing
Medical Knowledge and Terminology
Staff Training and Development
Policies and Procedures Management
Work Experience
July 2009 to September 2012
Umass Memorial Medical Center Worcester, Massachusetts
Coding Specialist - Department of Radiology
Review the online and/or paper medical record to collect analyze, assign, and sequence codes for diagnoses and procedures according to the most recent coding classification system.
Research and Resolve coding inquires, edits, and denials in a timely manner. Identify opportunities to reduce denials and enhance revenue.
Actively participate in continuing education programs such as webinars, conferences, and reading current payer policy updates and coding manuals.
January 2007 to July 2009
Umass Memorial Medical Center Worcester, Massachusetts
Charge Capture Specialist - Department of Gastroenterology
Provides efficient processes to support billing, to include the preparation, batching, and submission of encounter forms, on-site charge entry processes, and the collection of co-payments from patients and daily cash deposits.
Investigates all inpatient admissions or surgical day registrations for insurance eligibility and pre-authorizations needed to collect payment.
Assists in resolving incomplete and missing chart documentation in order to expedite chart abstraction and billing.
Participates in improvement efforts and documentation training for medical and clinical staff as relates to coding practices and guidelines.
January 2005 to January 2007
Umass Memorial Medical Center Worcester, Massachusetts
Lead Scheduler - Department of Hematology/Oncology
Creates, inputs and keeps master schedules and scheduling templates accurate and updated for all approved physicians, nurses, and nurse practioners.
Responsible for the scheduling of patients for medical procedures, tests, and ancillary services.
Directs and supervises assigned personnel including, scheduling, orientation, and training. Makes recommendations on employee hires and resolves grievances within position responsibilities.
Education
Assumption College Worcester, Massachusetts
Medical Coding & Billing Certification Program
Passed the Coding Certification Exam in 2008, this exam is sponsored by the American Academy of Professional Coders (AAPC)
Active Member of the AAPC since 2008
Active Certified Professional Coder (CPC) since 2008
Quinsigamond Community College Worcester, Massachusetts
Business Transfer
1997 - 1998
1995 Leicester High School Leicester, Massachusetts
High School Diploma College - Preparation
1991 - 1995
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