Manager High School

Danny West

Email: ********@*************.***

Address:

City: St. Louis Park

State: MN

Zip: 55426

Country: USA

Phone: 612-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and loyal Panera Assistant Manager with 4-year history of taking on increased responsibility. Have worked every area of a Bakery-Cafe as an Associate and as a Manager. Strong willingness to learn, and train in whatever is necessary.

Educational Background:

High School Dipolma from St. Louis Park High School, St Louis Park MN 1/2001 to 6/2009 (Generals)

Job History / Details:

Summary

Dedicated and loyal Panera Assistant Manager with 4-year history of taking on increased responsibility. Have worked every area of a Bakery-Cafe as an Associate and as a Manager.

Experience

May 2011 to 9/27/2012 12:00:00 AM

Panera Bread West St. Paul/Plymouth, MN

Assistant Manager

Promoted to Assistant Manager in May 2011

Became more involved in recruiting process

Maintained Food cost for Cafe

Maintained duties done as Shift Manager

Transferred to Plymouth in December 2011

Took over Food Cost in February 2012

Took over Mindshare in February 2012

Took over Scheduling in May 2012

November 2009 to May 2011

Panera Bread Knollwood/Park Place/West St. Paul, MN

Shift Manager

Promoted to Shift Manager at Panera Knollwood

Ran day to day shifts

Daily cash deposits

Coaching and leading of associates

Closing

Opening

Labor Tracking

Transferred to Park Place in August 2010

Took over Food cost for Cafe

Maintained other Shift Manager duties

Transferred to open West St. Paul in January 2011

Assisted in hiring of associates

Interviews

Orientations

Training

Helped set Cafe up to be opened

Became training specialist for the Cafe

Helped gain 100 percentage cross-training

Took over food cost for the Cafe

Maintained Shift Manager duties

April 2009 to November 2009

Panera Bread Knollwood, MN

Associate Trainer

Trained new associates into their respective positions

Coached new and current associates on proper Panera procedures

Maintained other associate duties

October 2008 to February 2009

Panera Bread Knollwood, Minnesota

Associate

Fully certified associate

Accomplishments

Food

Took over the food cost for Cafe 1300 in February 2012

Had complete control of food

Pan Ups

Produce

Inventory

Sygma

Weekly Food Big 3's

Transfers

Reduced the Cafe's food variance from 3.51 to 3.42 in four periods while taking over food cost.

Mindshare

Became part of the "Mindshare Whiz" group in February 2012

Became main driver of the Mindshare program in the Cafe

Weekly Big 3's

Running weekly and monthly contests

Motivation of associates to drive surveys

Increased the Cafe's average Mindshare score from 68.6, with a high of 73.7, to 78.2 with a high score of 84.3 in 6 periods.

Scheduling

Took over schedule writing for Plymouth in May 2012

Handled all associate availabilities and requests

Reduced average chart hours from 285.3 per week to 190 per week in three periods after taking over scheduling.

Skills

Customer Advocate

Cash Handling

Food Cost Manager

Training Specialist

Recruiting Specialist

Scheduling Manager

Conflict resolution techniques

Natural leader

Strong work ethic

Point of Sale (POS) system operation

Bilingual in Spanish

Proven cost-control expert

Passion for customer satisfaction

Education

2009 St. Louis Park High School St. Louis Park, MN

High School Diploma

Team sports for all 4 years

College level Spanish courses

GPA: 3.2

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