Delivery Supervisor

Jamie's InformationLocation: MILLERTON, PAExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: IntermediateWork Status: U.S. CitizenInterests:

Member Since: 2010-11-26 Helpful Links

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JAMIE L. BRANT

5463 Main Street, Millerton, PA 16936

Home Phone 570-***-**** • Cell Phone 570-***-****

*-*********.*****@*****.***

SUMMARY OF QUALIFICATIONS

7 years experience as a Team Lead and 2 years as a Delivery Supervisor.

Dedicated andhard working individual willing to go the extra mile to complete a task.

Strong leadership skills with the ability to make decisions in a timely manner.

A quick learner who works well with a team or independently.

Worked with a team that always received high marks

ADMINISTRATION

Assist in the overall management of the on-site employees.

Help with setting goals for the team.

Interviewing, on boarding and, training employees.

Planning, assigning and directing work load.

Train workers in proper use of applications, and explain company policies.

Observed and evaluate workers' performance to ensure quality service and compliance with specifications.

Attended meeting with managers and other supervisors to stay informed of changes to procedures and processes.

Apply customer feedback to service improvement efforts.

Resolve customer complaints regarding worker performance and services rendered.

Requisition necessary supplies, equipment, and services.

Review records and reports pertaining to activities such as training courses, payroll, and expense reports to verify details, monitor work activities, and evaluate performance.

Update databases, perform various maintenance and reporting task

Prepared time sensitive reports.

CUSTOMER SERVICE

Performing help desk tasks 1st and 2nd level for multiple groups and interfaced with over 3000 customers

Placing service calls to suppliers for covered hardware repairs.

Addressing complaints and worked to resolved them.

Submitted ticket for problem resolution.

Inventory control.

COMPUTER SKILLS

Worked on the installation and configuration of computer hardware for at least the last 12 years.

Having worked with Window 98, 2000, XP, and 7

Have installing, patched and uninstalling application as well as the operating systems.

I had worked with Exchange 2003 and 2000.

EMPLOYMENT HISTORY

System Support Specialist CTG Corporation, Corning, NY 06/2010 - 11/2010

Delivery Supervisor CDI Corporation, Philadelphia, Pa 11/2007 - 11/2009

UNIX Administrator CDI Corporation, Philadelphia, Pa 07/1996 - 11/2009

Software Support Technician CDI Corporation, Philadelphia, Pa 06/1990 - 07/1996

EDUCATION

A.A.S. Data processingCorningCommunity College, Corning, NY

A.A.S. Information Technology- Graduating 12-2010 Corning Community College, Corning, NY

Diploma Corning-PaintedWestHigh School, Corning, NYCertificate Business Equipment BOCES, Coopers Plains, NY

OPERATING SYSTEMS:

Windows 95, 98, 2000, XP pro, XP home, windows 7.

SOFTWARE:

Microsoft Office 2000, 2003, Microsoft Exceed, Microsoft Access, Microsoft Outlook, Netscape, Windows Explorer

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