the Accounting

Patrice's InformationLocation: Washington, DCExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: Entry LevelWork Status: U.S. CitizenInterests:

Food & BeveragesMember Since: 2010-06-25 Helpful Links

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Patrice Branch

450 Irving St., NW Washington, DC 20010

*******@*******.***

Objective: To obtain a challenging position with rewarding opportunities in the Accounting and Collections field.

Work Experience:

(1) Fair Collections and Outsourcing, Beltsville, MD

Position: Commercial/Property/Funeral/Individual Account Collector

From: Jun2003 - Jul2008

Duties: Collected over 40k monthly in revenue for Commercial, Funeral, Property, Medical, and Academic accounts. Highly experienced in bankruptcies contracts and leases. Troubleshoots, identifies, and corrects billing errors on accounts. Made outbound courtesy calls to accounts that were 30 days past due, and sent collection notifications to accounts that were 60 days or more past due.

(2) Metrocall Wireless, Alexandria, VA

Position: Senior Government Contract Administrator/Collections

From: Sept.2001 - April 2003

Position: Government Contract Administrator/Collections

From: Jan.2001 - Aug.2001

Duties: Ensured timely receipt of payment from Metrocall Government accounts, following FAR guidelines. Reduced account-aging levels of 30 days or more past due. Maintained close daily correspondence with market representatives and account contacts. Identified and corrected billing errors on accounts and reconciled payment disputes (referencing DFAS, MOCAS, and EFT). Sent letters to clients to maintain current purchase orders for prompt payment. Made outbound courtesy calls to accounts that were 30 days past due, and sent collection notification to accounts that were 60 days or more past due. Assisted and trained other collectors in reconciliation, and outbound collection calls.

(3) Metrocall Wireless, Alexandria, VA

Position: Senior Customer Service Representative/Team Leader

From Sept.2000 - Jan.2001

Position: Customer Service Representative

From: Sept.1996 - Aug.2000

Duties: With over 8 years of customer service experience. Assisted the Supervisor with the coaching and development of the team, which resulted in the improvement of productivity and performance. Conducted One on One Counseling Sessions with Representatives. Telephoned/Screened and scheduled interviews for potential employees. Assisted Supervisor with daily attendance and payroll. Assisted with the development and implementation of the Seattle Help Desk, and its daily functions. Ability to resolve customer problems related to billing or technical concerns. Utilize problem-solving skills for escalated Management Level calls and escalated customer situations. Ability to resolve collection issues.

(4) McDonalds, Riverdale, MD

Position: Swing Manager

From: Jan1992 - Mar1996

Duties: Managed a $1 billion dollar service business, contracted with national vendors for services and supplies. Conducted interviews and trained new employees, developed work schedules for personnel. Reviewed sales and wage projections, and monitored inventory costs and controls.

Skills

Skill Name Skill Level

Accurint Expert

Adobe Acrobat 4.0 Intermediate

CAIS Intermediate

Cubs Expert

Image Commander Intermediate

LuCent / CenterView Intermediate

Microsoft Access Intermediate

Microsoft Excel Intermediate

Novel Intermediate

Oracle Intermediate

Outlook Intermediate

PowerPoint Intermediate

Windows 95 through XP Intermediate

AWARDS RECEIVED:

Received a Certificate of Achievement for Coaching and Counseling, received a Certificate of Quality for Customer Service. Coursework includes Certificate of Completion for an Assertive Communication Skills Workshop. I am a member of NACM and have attended symposiums for Government Receivables.

References

Reference Name Phone Type

Ed Welcher 240-***-**** Professional

Brian Gordon 240-***-**** Professional

Contact this candidate