Customer Service High School

Michael Graham

Email: *********@********.***

Address: **** ******* *******

City: Baltimore

State: MD

Zip: 21207

Country: USA

Phone: 410-***-****

Skill Level: Entry

Salary Range: 60

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael Dennis Graham

Hornstr. 10

10963 Berlin, Germany

*********@********.***

QUALIFICATIONS

* Ability to work effectively as a member of team and establish and

maintain cooperative working relationships with diverse groups of

faculty, staff, students and the public

* Ability to set priorities in a complex environment

* Ability to work in a flexible way that allows for changes in

assignments and priorities depending upon identified needs of

the unit

* Good organizational, time management, customer service and

problem-solving skills and the ability to work accurately and meet

deadlines with frequent interruptions

* Ability to exercise flexibility, initiative, good judgment and discretion

* Experience working in a computerized office environment with word

processing, database and spreadsheet skills sufficient to prepare

correspondence, reports, forms, statistical/technical/scientific

materials, etc. with speed and accuracy, including the willingness to

learn and use new computer programs/applications

* Ability to develop and give oral presentations to both large and small

groups

* Ability to recall, retrieve and communicate detailed or technical

information clearly, accurately and concisely and to non-technical

audience/customers

EXPERIENCE

HVAC, and Sanitation Technician, 7/2008 - 10/2008

United States Embassy, Berlin, Germany

* Responsible for the repair, maintenance, and calibrating of all heating,

ventilation, and air conditioning systems

* Worked with the Building Automated System (BAS) to solve

problems concerning air flow and temperature regulation

* Controlled and maintained the water treatment facility

* Praised for handling difficult customers

* Always on time or available for overtime

Alternative Energy Foreman, 3/2007 - 9/2007

HB Energie Technik, Rietberg, Germany

* Responsible for designing, overseeing and the implementation of all

wood pellet stoves, and central heating furnaces for commercial and

private use

* Organized, designed, and oversaw the planning of solar system

* Used Microsoft Word, and Excel to type and edit estimations for wood

pellet stoves, central heating furnaces and solar systems

* Used Computer-Aided Designs applications to design wood pellet

and solar system proposals

Hotel reception and Maintenance worker, 8/1995 - 2/2007

Hotel Transit, Berlin, Germany

* Organized the reservations of national and international guests and

groups into the hotel

* Controlled and validated the invoicing of private guests and controlled

and validated the travel vouchers of groups

* Aided in the general maintenance of the hotel that included such tasks

as the remodeling of hotel rooms, service and repair of electrical,

heating, air conditioning and plumbing facilities

* Acted as a liaison between guest and cleaning staff

* Praised for handling difficult customers

Air Conditioning and Refrigeration Technician, 5/1991 - 6/1992

Kleinschmidt GmbH, Berlin, Germany

* Installed and repaired automotive air conditioning systems. Serviced,

repaired and installed air conditioning systems for private and industrial use

Air conditioning/Refrigeration and cryogenics specialist, 3/1984 - 11/1990

United States Air Force, Brevard, Florida and Berlin, Germany

* Used technical drawings to isolate and solve Air Conditioning and

Refrigeration problems

* Received Achievement Award for volunteering my services to sandbag

beachfront during a hurricane

EDUCATION

Trident University International

Cypress, CA

B.S. Information Technology Management, expected 9/2012

Information Technology Management

G.P.A.: 3.9/4.0

Berlin Staatliche Techniker Schule

Berlin, Germany

Bachelor Degree

HVAC and plumbing Engineering, 2006

Oberstufen Zentrum

Berlin, Germany

Associates Degree

Electrical and Electronics Engineering, 1995

Berliner Sprachen-Institut

Berlin, Germany

Language diploma, 1991

U.S. Air Force Controls course

San Antonio, Texas

Controls certificate, 1986

G.P.A.: 4.0/4.0

U.S. Air Force

San Antonio, Texas

Air conditioning/refrigeration and cryogenics specialist, 1984

Woodlawn Senior High School

Baltimore, Maryland

High School diploma, 1983

Honors, Awards, Memberships, etc:

* Honor graduate from Air Conditioning controls course August 1986

* U.S. Air Force honor guard while serving in Berlin, Germany

Foreign Language Skills

* Fluent in German

* Ability to speak and write in the Danish language

REFERENCES

References available on request

++ Willing to relocate ++

++ Inactive Secret Clearance ++

Contact this candidate