Customer Service Sales

Angelica Wilk

Email: *********@********.***

Address: **** ***** ****** ******

City: Ann Arbor

State: MI

Zip: 48103

Country: USA

Phone: 734-***-****

Skill Level: Experienced

Salary Range: 38

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Angelica N Wilk

5688 Villa France Ave Ann Arbor, MI 734-***-**** 734-***-**** *********@********.***

Objective

To help create a new standard of community support by enthusiastically and tirelessly promoting small business success

Areas of Expertise

Passionate about People

Dedicated to an Extraordinary Customer Experience

Inspiringly Positive Focused on Team Cohesion

Creatively Contribute

Poetic Written and Oral Communication Deadline-Driven

Diligent Problem-Solver

Thrive on Organization and Project Management

Professional Affiliations

American Cancer Society

Ann Arbor`s 107one FM

Food Gatherers of Washtenaw County

Humane Society of Huron Valley

Landmark Education Corporation

Michigan State University Athletic Development Office

Think Local First of Washtenaw County

University of Michigan `Big House` Concessions

Work Experience

ASSISTING/ LEADERSHIP TRAINING 5/12-PRESENT

Landmark Education Corporation, Livonia, MI

Evolved in a revolutionary way of listening for and delivering what really matters to people

Enriched at following a strict protocol and keeping meticulous records with detail and accuracy

BARTENDER/SERVER 2/12-PRESENT

Bel-Mark Lanes, Ann Arbor, MI

Assisted in raising over $2,500 for Dexter Tornado Relief Fund

Awarded head bartending job after 60 days

FLOOR MANAGER AND PRIMARY BUYER 5/07 - 7/11

Village Pharmacy II, Ann Arbor, MI

Developed and prioritized comprehensive schedule of daily tasks for up to 10 staff members

Planned complete store reorganization, leading to 20% profit increase in gift sales for 2010

Created and organized `Village Pharmacy II Tent Event,` collecting over $3,000 for Food Gatherers of Ann Arbor

Allocated over $30,000 a year to select companies and vendors

Implemented point-of-sale trainings, growing ordering efficiency by 30%

Maintained monthly promotions in `Pharmaserv,` generating 100% increase in sales of certain over-the-counter products

Visibly increased foot traffic due to proactive customer service approach

Initiated introduction of recycling measures

DONOR FOOTBALL PARKING COORDINATOR 8/04 - 11/08

Michigan State University, East Lansing, MI

Selected to supervise over 300 students and 15 donor parking lots per season

Corresponded with 10 new club sports to increase student worker attendance by 20+ per game

Established system of protocols and consequences

Consistently resolved donor issues, dramatically decreasing patron complaints

ATHLETIC DEVELOPMENT OFFICE INTERN 1/06 - 5/06

Michigan State University, East Lansing, MI

Employed tireless enthusiasm to encourage patron participation at Golf Outings and Banquet Dinners

Utilized Microsoft programs to redesign `Membership Application` and refine seating projects

Formatted and edited newsletter layouts to update 12 MSU sports teams

Conveyed messages expertly to over 8,000 donors with personalized attention

COURTSIDE SEATING HOST, MEN`S & WOMEN`S BASKETBALL 11/05 - 3/06

Michigan State University, East Lansing, MI

VIP SUITE HOST, MEN`S HOCKEY 10/04 - 3/06

Michigan State University, East Lansing, MI

Acted as hospitality liaison during hockey season, receiving strong alumni bid to return yearly

Education

BACHELOR OF ARTS- COMMUNICATION 7/06

Michigan State University, MI

Contact this candidate