Project Manager Management

Paul Schulter

CompTIA Network+ Certified Professional

CompTIA Security+ Certified Professional

CompTIA IT Project+ Certified Professional

Certified Novell Administrator NetWare6

Certified Novell Engineer *********************@***.***

Summary

Successfully held IT positions with progressively greater responsibilities since 1987. Six years of experience working with service request, incident, problem, change, and configuration management for an enterprise remote access service in a large network environment.

Managerial Managed the startup of a second level support group for a newly introduced remote access technology. Created individual and team work assignments. Time and attendance approvals for team members. Customer relationship management, requirements and expectations. Maintained service vendor and helpdesk relationships. Completing timely incident reporting and service announcements. Provided monthly and weekly service status reports as a scheduled deliverable. Daily system health checks and system status meeting contributions.

Technical Team Lead - Microsoft Windows Server 2000 and 2003 Administration as supporting host platform for RSA Authentication Services. RSA SecurID authentication service administration including Key FOB token management. Configuration, security and change control management in support of four local and two remote server installations adhering to strict government policies. Developing standard operating procedures and providing technical training for support personnel. Serving as Project manager for service upgrades including risk assessment. Reconciling reportable information from dissimilar financial and security data sources. Maintaining service information including documentation, service website and presentations. Coordinating with interconnected systems and support groups during complex problem resolution.

Experience

ADPE TechnicianJan 2010 PresentITT Systems, Colorado Springs, Co TAC-SWACAA New Kabul Compound

Incident receiving and processing.

PC troubleshooting in a Microsoft AD environment.

MS AD user account creation and troubleshooting

PC and Desktop Application installation and trouble shooting

Windows Deployment Services baseline image creation and installation

Microsoft Print Services - printer installation and maintenance.

Active Directory DHCP reservation creation and troubleshooting.

Q-tip Security scans on removable storage devices

Q-tip Security scans on Network Workstations

Retina Scans on Network Workstations

GFI- LanGuard software updates on network workstations

Security Incident response and reporting

Network Engineer LeaderMar 2003Jan 2009Computer Sciences Corporation, Durham, NC

Summary - Implementation support for the AAA remote access group on the ITS-EPA contract. Hired and trained support personnel. Effective communication with EPA Customer. Day to Day Operational Management of a remote access service support team including team assignments and project scheduling. Time and attendance approvals for team members. Incident reporting and root cause analysis. Weekly and monthly activity and status reporting. Project management for service upgrades. National conference presentations for EPA administrators. Service and Helpdesk vendor relations.

Environment Large government nationwide enterprise supporting the USEPA remote access. Aventail SSL VPN, Aventail ExtraWeb Proxy, iPass Global ISP, RSA SecurID

Skills Used Team Building, Project management, Analytical, Multi-tasking, Managing and Measuring Work, Interpersonal skills, Oral and Written Communications, Flexibility, Interdepartmental Coordination, and Organization, Action Oriented and Comfort around Higher Management. Microsoft Windows Server 2000 and 2003 Administration, Microsoft Office products, Oracle 10 Client

Network EngineerNov 2002Mar 2003DynCorp /CSC, Durham, NC

Summary - Member of the Central Novell DS Administration Team in support of ITS-EPA Novell NetWare WAN. Responsibilities to the US_EPA Novell Directory Service tree including time synchronization, replica synchronization, correcting audit report deficiencies, managing DIB set backup and archival, Bindview Server security queries for designated regions and DS version reports for agency wide servers. Primary technical lead for Novell LAB Projects including Novell Cluster Services, Novell Portal Services, and ZENworks OnDemand Services. I worked with Novell consulting to implement Novell Portal Services in SIM-EPA IDM Directory Services Tree.

Remote Access administration including RSA SecurID ACE Server, Aventail ExtraWeb, Aventail Extranet SSL VPN and iPass Global Internet access. Provisioning and Client support of EPA remote access users and business partners. Successfully configured, customized and deployed the Aventail VPN Client to the US_EPA community.

Environment Large government nationwide enterprise supporting the USEPA Novell LAN and remote access. Novell server, eDirectory, Novell desktop client software

Skills Used LAB Project management, Analytical, Multi-tasking, Interpersonal skills, Oral and Written Communications, Flexibility, Interdepartmental Coordination, and Organization, Action Oriented and Comfort around Higher Management.

Network EngineerFeb 2000Nov 2002

Lockheed Martin, Durham, NC

Summary - National Infrastructure Support to the US EPA Novell NDS environment. Successful pre-implementation LAB projects including Storage Area Networks, Novell Cluster Services, Novell Portal Services and ZENworks OnDemand Services. First Look and Deployment documentation. National Conference presentations for Storage Area Networks, Novell Portal Services, ZENworks OnDemand Services and Novell Border Manager Authentication Services. NIS LAB Manager

Environment Large government nationwide enterprise supporting the USEPA Novell WAN. Novell server, eDirectory, Novell desktop client software, Storage Area Networks, Novell Portal Services, ZENworks OnDemand Services and Novell Border Manager Authentication Services

Skills Used LAB Project management, Analytical, Multi-tasking, Interpersonal skills, Oral and Written Communications, Flexibility, Interdepartmental Coordination, and Organization, Action Oriented and Comfort around Higher Management.

Senior Network Systems EngineerOct 1995 - Feb 2000DataNet Inc., Raleigh, NC

Technical Team Lead in support of BCBS of NC Y2K preparation effort. Responsible for setting up and maintaining Novell LAB environment to accommodate Y2K application testing efforts.

UNC Campus General Administration Network Assessment Project as subcontractor to Blackwell consulting. Support of DataNet core LAN customer base

Skills Used Analytical, Interpersonal skills, Oral and Written Communications, Flexibility, Action Oriented. Novell Server 4.x 5.x, MS Window 98, 2000 and MS NT Server.

LAN Support EngineerApr 1991 - Oct 1995

TriLink, Cary NC

PC Repair TechnicianFeb 1987 - Apr 1991

PC Mart Inc, Raleigh, NC

Technical Knowledge:

RSA SecurID,, Aventail VPN, Aventail SecureWeb and iPass Global Access. Microsoft 2000 and 2003 Servers, Novell NetWare 5.x 6.x,

Office Database Systems, Microsoft Office 2003/7 Suites, Microsoft FrontPage, Adobe Acrobat and Lotus Notes

Competency Strengths:

Team Building, Analytical, Multi-tasking, Managing and Measuring Work Interpersonal skills Oral and Written Communications

Flexibility, Coordination, and Organization Action Oriented

Comfort around Higher Management

Business Management and Support Services:

Technical Support Management

Helpdesk Services

Desktop Publishing,

Technical Writing,

Editing and Proofreading

Reporting

Certifications

CompTIA Network+

CompTIA Security+

CompTIA IT Project+

Novell MCNE, May 2003

Certified Novell Administrator NetWare6 Apr 2003

Certified Novell Engineer NetWare6 Apr 2003

Netware 5 CNE Feb 2000

Master CNE Infrastructure and Advanced Access Jan 1996

Classic CNE Apr 1992

Technical Training

CISCO CCNA ICND Prep course,

Implementing Windows 2000 Professional and Server, EPA LAN System Administrator Certification,

Cisco Introduction to Networking and Protocols,

Education

TESST Electronics School, Hyattsville MD

Solid State Electronic Analyst

Digital Electronic Concepts and Applications

Microprocessors

Anne Arundel Community College, Arnold, MD

Technical Writing, Mathematics and Sociology

Dutchess Community College, Poughkeepsie, NY

English Lit, Mathematics, Ecology and Movie and Film Making

Memberships

Network Professional Association,

Association of Information Technology Professionals

Awards

COIN in support of the US Department of State

Kabul, Afghanistan 2010

USEPA Certificate of Appreciation May 2004

Presentation at the IT Security and Operations Conference

AAA Log Review

USEPA Certificate of Appreciation Apr 2005

Presentation at the IT Security and Operations Conference

AAA, How it integrates with current systems

CSC Certificate of Appreciation Aug 2007

Outstanding performance and lasting contribution

EPA Public access and CDX Transition to DMZ project

Military

USAF

Material Facilities, Fairchild AFB, Spokane WA

TUSLOG Det 199 - 39th Supply Squadron, Incirlik CDI, Adana Turkey

TUSLOG Det 193-1 - Security Police Augmentee, Incirlik CDI, Adana Turkey

1001 CES, Andrews AFB, Maryland

Honorable Discharge

References

Furnished by request

Contact this candidate