Quality Assurance Manager
Resume:
VERONICA L KOCH
Email: ********@******.***
Address:
City: Ballico
State: CA
Zip: 95303
Country: USA
Phone: 209-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-driven, skilled Quality Assurance Manager with 15 years experience focused on achieving success, increased productivity, reduced costs and decreased customer complaints through improvements in operations, quality and safety. Focused decision maker with demonstrated ability to lead cross-functional teams. Prior experience includes: Quality Assurance and Control positions with primary responsibility of implementing, improving and revising QA & QC programs thereby improving product quality, reducing customer complaints and improving 3rd party audit scores. Worked with numerous startup facilities.
Educational Background:
High School Dipolma from Academy of Health Sciences, Fort Sam Houston TX 1/2001 to 6/1990 (Basic Medical Laboratory)
High School Dipolma from College of the Sequoias, Fort Sam Houston TX 1/2001 to 10/2012
High School Dipolma from, Fort Sam Houston TX 1/2001 to 10/2012
Job History / Details:
Summary
Results-driven, skilled Quality Assurance Manager with 15 years experience focused on achieving success, increased productivity, reduced costs and decreased customer complaints through improvements in operations, quality and safety. Focused decision maker with demonstrated ability to lead cross-functional teams. Prior experience includes: Quality Assurance and Control positions with primary responsibility of implementing, improving and revising QA & QC programs thereby improving product quality, reducing customer complaints and improving 3rd party audit scores. Worked with numerous startup facilities.
Highlights
Dedication to product quality
Strong leadership abilities
Well-organized individual
Knowledgeable
Adept in complaint reduction
Excellent work ethic
Detail-oriented
Excellent communication skills
Accomplishments
Regulatory and 3rd party Audits
Lead numerous AIB, NFPA Safe, FDA and Yum! Brands audits
SQF Trained on Implementing SQF Systems
Process Improvement
Facilitated and participated in numerous Kaizen events that increased production OEEs, reduced safety risks and increased product quality.
Facilitated numerous HACCP and Food Safety Teams
Creative Problem Solving:
Reduced customer complaints by 25 percentage through development of a Quality Near Miss reporting system
Experience
May 2009 to Current
Bunge Oils Modesto, CA
Production Manager
Manages and develops 26 direct reports in order to establish and maintain acceptable standards of performance in the areas of: Safety, Quality, Sanitation/Product Protection, Productivity and Customer Satisfaction.
Executes good manufacturing practices while promoting a safe working environment and sanitary production techniques through the supervision of all phases of production and packaging.
Responsible for the creation and implementation of: skill training for employees and productivity improvements.
Responsible for improving the efficiency of the operations and safety within the production department using lean methodology and techniques including: Kaizens.
Managed new production line and equipment installation.
June 2004 to May 2009
Bunge Oils Modesto, CA
Quality Assurance Manager
Responsible for interacting with regulatory agencies, external auditors and customers during food safety inspections, 3rd party audits and maintaining Kosher and Halal certification.
Tracked, investigated and communicated findings related to customer complaints, low quality products and audit results to identify root cause and develop short and long term corrective actions to prevent re-occurrence.
Managed rework and hold products while focusing on reducing costs related to product quality.
Responsible for the management of laboratory staff, laboratory testing capabilities and implementation of new products to include correct Bill of Material and formula verification.
Conducted necessary quality and food safety related training to plant personnel.
Maintained traceability procedures and lead Mock Recall exercises.
Developed and maintained Quality Program
September 2003 to June 2004
NEWLY WEDS FOODS Modesto, CA
Quality Control Manager
Supervised laboratory technicians.
Wrote SOP and GMP procedures.
Performed Sanitation, GMP and Pest Control Audits.
Responsible for visiting each of the top ten customers at least annually.
Acted as a liaison with customers regarding consumer complaints and facility audits.
Interacted with suppliers regarding food safety and quality issues.
Managed plant personnel in regards to customer requirements, quality and food safety issues.
Responsible for managing all rework to insure that product is reworked in a timely manner while meeting customer specifications.
03/99 to 07/03
GRAPECO Madera, CA
Quality Assurance Supervisor
Supervised laboratory technicians.
Implemented the HACCP Plan and formal Quality system.
Facilitated the HACCP team.
Wrote SOP and GMP procedures.
Performed Sanitation, GMP and Pest Control Audits.
Responsible for insuring customer specifications and supplying customer feedback.
Responsible for verification of lab analysis for raw materials, finished products, water quality and waste water.
Interacted with suppliers regarding food safety issues, specifications and needs.
Measured and tracked analytical, microbiological, calibration and HACCP verification data.
Implemented Traceability and Recall procedures for raw material usage and finished product.
Interacted with plant management and operators concerning quality and food safety issues.
Conducted GMP and HACCP training to employees.
07/97 to 03/99
SUNMET Del Rey, CA
Laboratory Supervisor
Supervised laboratory and QC lead personnel.
Responsible for insuring customer specifications.
Directed laboratory personnel in daily activities.
Measured, monitored, verified and tracked analytical and microbial results during production runs, on finished products and equipment.
Conducted sanitation inspections, enforced GMP's and proper sanitation practices and interacted with plant personnel concerning quality and food safety issues.
December 1988 to December 1997
UNITED STATES ARMY RESERVES Fresno, CA
Medical Laboratory Specialist
359th Combat Support Hospital.
05/96 to 07/97
MILLER MILLING COMPANY Fresno, CA
Quality Coordinator
Monitored food safety, facilitated HACCP team, conducted plant audits, acted as liaison with customers.
Responsible for calibration, maintenance and inspection of all laboratory equipment.
Measured, monitored, verified and tracked analysis results on finished products and raw materials.
Interacted with plant personnel concerning quality issues.
March 1991 to April 1996
Kraft Foods Tulare, CA
Microbiologist
Measured, monitored, and tracked bacterial counts on equipment, environment, raw materials, and finished products.
Prepared media; plated samples; recorded daily results.
August 1990 to April 1991
Kraft Foods Tulare, CA
Lab Analyst
Ran specific tests on the raw and finished products.
Education
1990 Academy of Health Sciences Fort Sam Houston, TX
Diploma Basic Medical Laboratory
College of the Sequoias Visalia, CA,
Certificates:
Safestart Training Safestart 2009 2011
DDI Training, Optimizing Team Performance 2010
DDI Training Your Role as a Leader 2010
Texas A&M Training Trends in Margarine and Shortening Manufacture 2010
DDI Training Leading Change 2009
Careertrack Training, Criticism and Discipline Skills for Managers 2008
SQF Training, Implementing SQF Systems 2008
DDI Training, Interaction Skills for Success 2008
FranklinCovey Training, The 7 Habits of Highly Effective People 2008
DDI Training, Optimizing Team Performance 2007
DDI Training, Communication Skills 2007
AIB Training, Food Defense Coordinator 2006, Re-certified in 2010.
ASI Training, Fundamentals of Auditing Training 2005
Food Processors Institute, A Workshop on HACCP for Juice Processors 2002
Food Processors Institute, A Workshop on HACCP Verification and Validation 2001
IFT Training, Food Sanitation Workshop 2001
IFT Training, Sanitation & GMP Compliance: Prerequisites for HACCP & Food Quality 1999
Silliker Laboratories, Principles of Food Microbiology 1993
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