Customer Service High School

Melinda Bermudez

Email: ********@******************.***

Address:

City: Chicago

State: IL

Zip: 60618

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-orientated crew member focused on delivering precise orders and having all guest leave happily and wanting to return. Friendly and enthusiastic Cashier who consistently meets customer service satisfaction goals. Cashier with excellent communication skills and rapid and precise customer service skills. Cashier proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who achieves high levels of customer satisfaction. Ambitious student with excellent research, time management and problem solving skills.

Educational Background:

High School Dipolma from Northeastern Illinois University, Chicago IL 1/2001 to 6/2012 (Education/TESL)

High School Dipolma from Carl Schurz High School, Chicago IL 1/2001 to 10/2012

Job History / Details:

Summary

Customer-orientated crew member focused on delivering precise orders and having all guest leave happily and wanting to return.

Friendly and enthusiastic Cashier who consistently meets customer service satisfaction goals.

Cashier with excellent communication skills and rapid and precise customer service skills.

Cashier proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Customer Service Representative who achieves high levels of customer satisfaction.

Ambitious student with excellent research, time management and problem solving skills.

Highlights

Critical thinker

Energetic and organized

Excellent communication skills

Extremely organized

Attention to detail

Planning/coordinating

Self-starter

Quick learner

Highly customer service-oriented

Goal-oriented

Cash handling and management

Positive and friendly

People-oriented

Accomplishments

Documentation:

Drafted documents for internal meetings.

Secretary of two different clubs/organizations.

Customer Relations:

Greeted and assisted customers.

Answered phones and responded to customer inquiries.

Handling guest complaints and concerns.

Process Improvement:

Instructed to train new crew members.

Fundraising:

Assisted with a school fund raiser to get more supplies for the special needs/ autistic student of my high school.

Customer Assistance:

Worked with company systems diligently completed all assigned tasks, working overtime as needed.

Experience

August 2012 to Current

Chuck E Cheese Entertainment Chicago, Il

Cashier

Supervisor:Shaikh Ashraf

Phone: 773-***-****

Address: 1730 W. Fullerton Ave. 60614

Greeted customers entering the store to ascertain what each customer wanted or needed.

Maintained a clean work area while assisting customers with their questions and concerns.

Described product to customers and accurately explained details, cash, and care of merchandise.

May 2012 to June 2012

Dunkin' Donuts Inc Chicago, Il

Crew Member

Supervisor: Chiragkumar Patel

Phone: 773-***-****

Address: 4313 N Irving Park Ave. 60641

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Instructed and trained new employees.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Handling an array of tasks such as: baking, cleaning, cashier, customer service, answering phones, restocking, and beverage/ food preparation.

Education

2016 Northeastern Illinois University Chicago, Il/Cook

Bachelor of English Education/TESL

Goal orientated in pursuing teaching English in foreign countries.

Highly motivated and extremely organized.

2012 Carl Schurz High School Chicago, Il/Cook

High School Diploma

Graduated with:

experience in AVID.

recognition by the National Honors Art Society.

honors from Carl Schurz's World Language Academy.

Emphasis on 3 year association with the student council:

Secretary for 2 years.

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