Customer Service Registered Nurse

Angela Craft

Email: ********@**-********-********.***

Address:

City: Sacramento

State: CA

Zip: 95841

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Experienced Customer Relations Specialists professional with strong leadership and relationship-building skills. Hard-working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Excellent communication skills demonstrated by 10 years of experience providing positive resolutions to satisfied clients.Goal-oriented and self-motivated with talent in motivating others and developing customized plans to meet individual client goals.Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Educational Background:

High School Dipolma from Consumnes River College, Sacramento CA 1/2001 to 12/2011 (Registered Nurse)

High School Dipolma from Sacramento City College, Sacramento CA 1/2001 to 10/2012

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Experienced Customer Relations Specialists professional with strong leadership and relationship-building skills.

Hard-working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Excellent communication skills demonstrated by 10 years of experience providing positive resolutions to satisfied clients.Goal-oriented and self-motivated with talent in motivating others and developing customized plans to meet individual client goals.Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Education

2012 Consumnes River College,

Registered Nurse

Continuing education courses in Nursing. 2010- Present

1998 Sacramento City College,

Early Childhood Education

AA in ECE from Sacramento City College

Coursework in Early Childhood Development and Child Psychology

Skill Highlights

Conflict resolution techniques

Skilled trainer

Effective problem solver

Negotiation expert

Customer-focused

Microsoft Outlook, Word and Excel

Customer Relationship Management Software (CRM)

Accomplished manager

Multi-line phone operation proficiency

Call center management experience

Dedicated to process improvement

Accomplished with mobile devices

Exceptional multi-tasker

Strong verbal communication

Data management

Analytical problem solver

Experience

June 2010 to December 2011

Phoenix Children's Academy Sacramento, CA

Teacher

Developed program to work with students and increase interest in higher learning.Used variety of teaching techniques. Planned, implemented, monitored, and assessed a classroom instructional program.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material.Set and communicated ground rules for the classroom based on respect and personal responsibility.

Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.

April 1999 to February 2009

AT&T Wireless Sacramento, CA

Customer Relations Specialist

Effectively managed a high-volume of inbound and outbound customer calls.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Defused volatile customer situations calmly and courteously.

Addressed customer service inquiries in a timely and accurate fashion.

Cross-trained and backed up other customer service managers.

Adhered to all confidentiality requirements at all times.

Strong leader of customer support staff.

Trained staff on operating procedures and company services.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Effectively communicated with team members to maintain clearly defined expectations.

Fostered an environment which encouraged continual process improvements.

Maintained up-to-date knowledge of product and service changes.

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