Customer Service Manager

.

dashia davidson

BILLING MANAGER

DASHIA CYNTHIA DAVIDSON

**** ****** ****** ****

MORRISVILLE, NC 27560

919-***-**** home, 252-***-**** mobile

******.********@*****.***

Objective:

To obtain a managerial position in billing and collections that will enable me to utilize

my interpersonal skills and enable me to make a positive contribution to the organization.

Transferrable Skills:

HIPAA certified.

Working knowledge of federal and state laws regulating patient billing practices.

Understanding of HMO/PPO/HSA contract language.

Aware of Medicare and Medicaid regulations.

Skillful oral and written communication skills.

Knowledge of medical codes and terminology.

Solid PC proficiency and strong in Microsoft Office Suite

Exercise good judgment

Interpret and demonstrate knowledge of company policies and procedures.

Resolve problems and meet deadlines by multi-tasking and working well under pressure in a

fast paced setting.

Experience:

(

11/07-Present), Medical Claims Professional (Full-Time), Blue Cross Blue Shield of NC,

Durham, NC

Process a variety of customer transactions that involve suspended claims, adjustments,

and other customer inquiries due to missing information, other party liability,

nonstandard pricing, and other special circumstances.

Broad-based knowledge of claims coding and processing that ensures claims are processed

on a timely basis and that each claim is paid correctly.

Special training in coordination of benefits and adjustments.

(

6/09-7/10), Patient Account Representative (Part-Time), Patient Financial Services,

Raleigh, NC

Review patient account and back up documentation to determine the nature and extent of

problem and any actions taken by patient or third party payers.

Negotiate reasonable payment plans with the patient, which involved adding, subtracting,

and calculating percentages of the debt.

(

4/06-3/07), Student Internships: Business and Accounting

Accounting Clerk, Gilmore Global Logistics, Morrisville, NC

i Researched processing problems, contacted departments and vendors to resolve problems

and expedite payment, and responded to inquiries by telephone or in writing; referred

complex problems for solution.

i Answered inquiries from staff and acted as a liaison between management and staff.

i Created excel templates to support various reports and projects assigned.

Accounting Clerk, Andre D. Roberts & Co., Inc., Henderson, NC

i Read and analyzed incoming memos, submissions, and reports in order to determine their

significance and plan their distribution.

i Set up invoices, reports, memos, letters, financial statements and other documents

using Microsoft Word and Excel.

i Organized agendas and arranged meetings between management and clients.

i Opened, sorted, and distributed incoming correspondence, including faxes and email.

Filed and retrieved corporate documents, records, and reports.

(

2/04-3/06), ToGo Manager/Shift Leader, Ruby Tuesday, Henderson, NC

Recruited, hired, supervised, scheduled, and motivated a staff of up to 25 employees.

Planned and managed significant projects that enhanced the customer service and increase

profits through suggestive selling.

Improved productivity and morale by initiating systems for accountability and by

instituting effective training programs.

Accountable for budgeting, cost control, payroll, general accounting and full profit and

loss.

Education:

2004-2006, AAS: Business

i Vance-Granville Community College, Henderson, NC

2010-2012 (Target), BAS: Accounting

i Capella University, Online Schooling

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