Customer Service High School

Dayna Vigil

Email: ********@****-****.***

Address:

City: Denver

State: CO

Zip: 80221

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 35 years client interface experience.

Educational Background:

High School Dipolma from Red Rocks Community College, Golden CO 1/2001 to 6/1986 (Psychology)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 35 years client interface experience.

Core Strengths

Courteous demeanor

Exceptional communication skills

Customer service expert

Energetic work attitude

Accomplishments

The ability to work with people in a positive manner, Ensure customer satisfaction, Display high level of effort and commitment towards performing work, Shows courtesy, tact, empathy and politeness to others and relates well to different people from varied backgrounds and different situations.

Work Experience

April 2012 to Current

Tyco Integrated Securities Aurora, CO

Simplex Grinnell Rep./Formerly ADT Security Services

Handling Fire Alarms for National Accounts, and some Burglar and other type signals, having to dispatch local Authorities and attempt contact with responsible parties to respond.

September 2011 to May 2012

ADT Security Aurora, CO

Special Operations Specialist Rep.

Handling alarms such as Holdups, Burglar, Fire and several other types of signals. This department had clearance for DOD and other high priority accounts.

August 2009 to September 2010

ADT Security Services Aurora, CO

Home Health Rep. II

Worked with elderly and handicapped customer's who wore pendents in case of emergencies, I would determine what agency needed to be dispatched, the majority of time the customer's just wanted someone to talk to, it was a very rewarding position.

September 2008 to July 2009

ADT Security Services Aurora, CO

Emergency Dispatcher Operator

Ability of handling emergency situations in a professional and timely manner, treating each call with individual needs and demands ensuring that positive measures are met, applying knowledge and customer service skills.

June 2007 to March 2008

Ironwood Communications Aurora, CO

Customer Service Rep.

Inbound calls from Direct TV/Vendors/Personal accounts/Commercial accounts scheduling customers, problem solving for escalating issues, communication skills, ensuring customer satisfaction upon completion of calls.

Educational Background

Red Rocks Community College Golden, CO

Associate of Arts Psychology

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