Customer Service High School

JENNIFER JORDAN

Email: ********@**************.***

Address:

City: Antioch

State: CA

Zip: 94509

Country: USA

Phone: 925-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Receptionist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Antioch Senior High School, Antioch CA 1/2001 to 6/1998 (General)

Job History / Details:

Career Overview

Committed and motivated Receptionist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Large cash/check deposits expert

Problem resolution

Administrative support

Meet deadline

Knowledgeable in Accounts Payable & Accounts Receivable

Telephone & Switch board Skills

Customer Service

Diligent employee with an I can do it' attitude

Adaptability

Excellent communication skills

Team liaison

Meeting deadlines

Attention to detail

Microsoft Office skills

Filing and data archiving

Meets/exceeds goals

Self-starter

Project planning

Vendor Management

Organizational skills

Invoice processing

Quick learner

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Accounts Payable/Receivable

Managed the payments made by the company to the vendors Compared and verified the records and bills of the vendors and made the payments to them.

Maintained the records of all the payments made Ensured the accuracy of the amounts entered in the records and invoices of the firms

Professional Experience

May 2009 to August 2012

Antioch Auto Center Antioch, CA

Cashier / Accounts Payable / Accounts Receivable

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Reviewed accountantÆs book entries to ensure accuracy of the G/L.Worked with management to document and offset unusual expense variances in their respective areas.

Assisted in the creation of vendor contracts for outside vendors.

Executed accounts receivable reporting enhancements and reconciliation procedures.

Managed accounting operations, accounting close, account reporting and reconciliations.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

November 2006 to April 2009

JC's RV's Livermore, CA

Clerical / Administrative / Accounts Payable

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Accurately balanced cash drawer after every shift.

Managed daily office operations and maintenance of equipment, maintaining accuraManaged accounting operations, accounting close, account reporting and reconciliations.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

March 2006 to July 2006

Medical Rehabilitation Consultants Spokane, WA

Administrative Assistant

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Posted patient test results in online database for physician and patient retrieval.

Prepared folders and maintained records of new patients.

Provided efficient customer service to clients.

Managed incoming and outgoing calls for busy medical office.

Updated patient accounts and information on a daily basis.

Handled, processed and distributed confidential patient information.

Education

June 1998 Antioch Senior High School Antioch, CA

Diploma

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