Customer Service High School

Kevin Nordyke

Email: ********@************.***

Address:

City: Dawsonville

State: GA

Zip: 30534

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable, hard-working Copier/Printer Tech with over 20 years of experience in office machine trade.

Educational Background:

High School Dipolma from Ricoh University, Norcross GA 1/2001 to 6/2010 (Copier technician)

High School Dipolma from Gainesville high school, Norcross GA 1/2001 to 10/2012

Job History / Details:

Summary

Dependable, hard-working Copier/Printer Tech with over 20 years of experience in office machine trade.

Highlights

Technical problems-solving guidance

Programming codes

Strong mechanical skills

Schematics reading

System upgrades

Digital printing/copying

Excellent communication skills

Broad knowledge of QA tools

Strong problem solving/troubleshooting skills

Excellent diagnostic skills

Customer needs assessment

Telephone inquiries

Listening skills

Courteous demeanor

Customer service expert

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Operation Monitoring

Watched indicators to make sure machines were working properly.

Product Inspection

Inspected products to ensure highest quality.

Testing

Inspected and tested machinery and equipment to diagnose machine malfunctions.

Machine Repair

Detected machine malfunctions and problem-solved accordingly.

Repaired, maintained and replaced partsCustomer Satisfaction

Achieved high customer satisfaction for professional installation of office machines.Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inspection

Followed checklists to inspect drives, motors, and belts and do other maintenance jobs.

.

Customer Service

Investigated customer or public complaints to ensure problem resolution and customer satisfaction.

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Experience

March 2005 to July 2011

Duplicating products Inc. Gainesville, Ga

Field Engineer

Basically performed the same tasks as before with lkon office solutions.

However i did experience more color and network applications and troubleshooting customer needs.

August 1995 to March 2005

lkon office solutions Gainesville, Ga

Field Engineer

Respond to Service calls in the field, maintain OEM standards for maintenance of equipment.

Performed service on B/W and Color copiers and printers as well as wide format engineering plotters.

Conduct customer keyop training and programming for multi function machines ie scanning/email/print spooling.

June 1977 to August 1995

Nordyke Office Machines Gainesville, Florida

Office machine Technician

Performed service on IBM Typewriters, Calculators, Copiers.

Serviced mainly Typewriters such as IBM/Remingtonrand/Olympia/Brother Hermes/Olivetti/Royal/Juki/.

Education

2000 Ricoh University Norcross, Ga

Copier technician

l got trained on several different models of B/W and color copiers and received diplomas on each class.

1977 Gainesville high school Gainesville, Florida

High School Diploma General

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