Customer Service High School

Bernard Teves

Email: ********@*************.***

Address:

City: Glendale

State: CA

Zip: 91204

Country: USA

Phone: 818-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Creative professional with extensive project experience from concept to development.Professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from CPU/EARST, Los Angeles CA 1/2001 to 3/1991 (Hotel & Restaurant Management)

High School Dipolma from Central Philippine University, Los Angeles CA 1/2001 to 10/2012

Job History / Details:

Professional Summary

Creative professional with extensive project experience from concept to development.Professional with strong leadership and relationship-building skills.

Core Qualifications

Practices safety and sanitation standards

Dedication to product quality

Knowledgeable of quality control standards

Quick learner

Team leadership

Extremely organized

Experience

November 2011 to Current

Cal-Royal Products, Inc. Commerce, CA

Product Development

Conduct research and surveys on product that are more competitive in the market.

Coordinate with the supplier abroad for product upgrade, improved product quality and cost reduction.

Insure ADA, BHMA, Hurricane approved product meets the certain codes.

Worked directly with Architects, Engineers and Clients/Contractors.

March 2010 to November 2011

Cal-Royal Products, Inc Commerce, CA

Tech Support

Provided daily support to customers and company staff regarding product installations, template and related issues.

Resolved customer complaints and concerns with strong verbal and negotiation skills in a clear, courteous and straightforward manner.

April 2004 to February 2010

Cal-Royal Products, Inc. Commerce, CA

Warehouse Supervisor

Successfully managed production activities so all orders were shipped on time.

Coordinated closely with quality control regarding products awaiting dispositions.

Maintained and enforced a safe and clean working environment at all times.

Planned, directed, coordinated and assigned manpower to meet shipping schedules.

Supervised production schedules, production quality and on time delivery.

May 2002 to May 2004

Cal-Royal Products, Inc. Commerce, CA

Customer Service

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

January 2000 to April 2002

Cal-Royal Products, Inc. Commerce, CA

Warehouse Personnel

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Responsible for careful handling of all merchandise to avoid damage.

Moved freight, stock and other materials to and from storage and production or shipping areas, loading docks.

Education

1991 CPU/EARST, Manila

Bachelor of Science in Hotel & Restaurant Management

1985 Central Philippine University Iloilo City,

High School Diploma

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