Management Information Technology

.

Roanoke, Virginia

phone 1-540-***-****

**********@***.******** T. Dick

Objective

Certifications

Work Experience

Education

Skills, Etc.

Objective

To continue a challenging rewarding career in the Information Technology field utilizing

my skills, talents, education, and experience in supporting the mission and increasing the

professional effectiveness of an business or organization

Professional Profile

Highly skilled, creative, versatile, results-focused Senior Level Information Technology

Professional with excellent technical, communication, customer-service skills, and a

strong aptitude for systems administration, systems integration, networking, IT support

operations, training, and management

Experienced IT professional providing all levels of technical support for Microsoft based

LANS & WANS, servers, administrative tools, desktop support, and help desk operations

Versatile technical proficiency in Microsoft server technologies, active directory, group

policies, Exchange, network infrastructure, TCP/IP networks, enterprise backup solutions,

and antivirus security suites

Proven track record of successful delivery and support of all aspects of IT operations

for business, manufacturing, medical, and collegiate environments

Strong interpersonal, written, and verbal communicator with excellent technical,

communication, customer-service skills, who can effectively consult on technology

projects, maintain collaborative relationships, and deliver effective presentations and

instruction

Exceptional trouble-shooter and problem-solver with keen ability to analyze and resolve

technology issues, provide for system enhancements, and analyze/define/implement processes

for business improvement in a successful and timely manner

Motivated achiever with excellent organizational skills and demonstrable ability to

recommend and enhance business systems and practices

Seasoned IT professional in process analysis, design, development, implementation,

migration, and support of software systems utilizing numerous languages, databases, and

interfaces

Outstanding instructor and trainer with proven ability to instruct college students,

systems engineers, software developers, and all levels of users

Successful management experience in leading projects, teams, and departments

College degrees, certifications, and course work in hardware, software, networking, and

management

Certifications

Microsoft

Microsoft Corporation, Redmond, Washington

MCP - Microsoft Certified Professional - Windows XP 2006

MCDST - Microsoft Certified Desktop Support Technician 2007

MCT - Microsoft Certified Trainer 2007

MCSA - Microsoft Certified Systems Administrator 2008

MCSE - Microsoft Certified Systems Engineer expected 2010

MCTS - Microsoft Vista expected 2010

MCTS - Microsoft Windows 7 expected 2010

Comptia

The Computing Technology Industry Association, Oakbrook Terrace, Illinois

Network+

Remote Support Technician2007

A+

Depot Technician2007

Server+ expected2010

Security+ expected 2011

Work Experience

Chair,

School of Information Technology

ITT Technical Institute2009present

Roanoke, Virginia

Perform in simultaneous positions as School Chair and as Instructor

Instruct in-depth information technology design, implementation and maintenance with a

variety of networks, systems, protocols, transmission methods, and technologies

Demonstrated expertise in troubleshooting applications, servers, desktops, and network

problems utilizing various tools and techniques including network analysis tools and

packet sniffers

Instruct numerous Information Technology classes ranging from PC Repair Upgrade &

Maintenance, Computer Configuration, Microsoft Office Suite, and Web Design to Network

Operating Systems, Networking Principles, Windows Desktop Systems, Windows Server, Active

Directory, Network Infrastructure, Exchange, UNIX, Linux, Network Security Management, and

Project Management

Senior Systems EngineerProfessional Network Services, Inc. 20072009

Roanoke, Virginia

Administer, engineer, troubleshoot, and recommend Microsoft technology solutions for

small to medium businesses installations and configurations

Provide contractual on-site and remote IT support for systems management, administration,

installations, performance tuning, preventive maintenance, upgrades, data back-up,

disaster recovery, security, training, and desktop support

Design, administer, and integrate Microsoft, Citrix, Cisco, Compaq/HP, 3Com, Symantec,

Juniper, SonicWall, and Trend Micro solutions

Perform daily maintenance of Microsoft servers, infrastructure support, and performance

tuning of customer s various systems as well as having the responsibilities to identify

and resolve server, systems, and network issues software problems and server/Internet

connectivity issues

Assist with hardware and software recommendations, upgrades, installation for customer

configurations

Identify possible customer hardware and software deficiencies for future upgrade

proposals

Strong written and verbal communication skills including the ability to communicate

effectively with customers, system integrators, external solution providers, and business

partners

Provide all levels of technical support for help desk

Dean of the Computer and Information Sciences Department

ECPI Technical College, Inc. 20042007

Roanoke, Virginia

Managed department consisting of 4 major fields of study with a support staff of 10

instructors

Ensured academic integrity and delivery of quality, student-centered, hands-on active

learning

Encouraged excellence in teaching and coordinated the professional development of college

instructors

Interviewed, managed, mentored, trained, appraised, evaluated, and reprimanded department

employees

Advised and counseled college students in academic, curricular, and career matters

Performed in simultaneous positions as Department Head and as Instructor

Experienced with a variety of networks, systems, protocols, transmission methods,

technologies

Demonstrated expertise in troubleshooting applications, servers, desktops, and network

problems

In-depth information technology design, implementation and maintenance

Experienced utilizing network sniffer and traffic analysis tools

Instructed numerous Information Technology classes ranging from PC Repair Upgrade &

Maintenance, Computer Configuration, Microsoft Office Suite, and Web Design to Network

Operating Systems, Networking Principles, Windows XP Professional, Windows 2000/2003

Server, Active Directory, Network Infrastructure, Exchange, UNIX, Linux, Network Security

Management, and Project Management

President, Owner, and Principal ConsultantSoftware Consulting Services, Inc. 19972004

Roanoke, Virginia

Owned, managed, and performed all functions related to operating a small lucrative

consulting business

Provided contractual on-site and off-site IT support for Fortune 500 clients including

but not limited to systems management, upgrades, data administration, security, training,

and application development

Provided Level II and Level III technical support for software vendor s help desk

Participated in projects related to server and desktop support such as development of web

sites, documentation, software evaluation, and Y2K compliance verification

Established corporate computer standards plus instituted computer policies and procedures

to allow customer s information systems department to become ISO-9000 compliant

Upgraded a customer s departmental network, expanding it to a company-wide network, while

establishing corporate-wide email and secure Internet access via proxy server

Developed an intranet for sharing customer s company technical documents and procedures

Trained and mentored software developers, and provided user training

Performed programming and application support for customer s integrated business system

Provided Y2K compliance analysis and conversion for multiple clients

Provided legacy systems programming support for clients during systems conversions

Senior ConsultantInternational Software Group, Inc. 19941997

Burlington, Massachusetts

Provided contractual on-site hardware and software technical support for Fortune 500

clients

Managed and provided software analysis, design, development and implementation for

client s projects

Provided Level II and Level III technical support for software vendor s help desk

Authored software vendor s developer basic training course and coauthored advanced

training course

Trained and mentored software developers, and provided user training

Provided OpenVMS system management, application, data security guidance and support

Senior Systems AnalystE. I. du Pont de Nemours and Company, Inc. 1991 - 1994

Waynesboro, Virginia

Senior Analyst developed, managed, upgraded, and supported computerization and systems

integration projects that added value and increased productivity for three major fiber

plants

Site Liaison Coordinator for software vendor s licensing and contracts

Coordinated licensing, software upgrades and maintenance for all site CorVision systems

Provided system management for VAX computer systems and VAX cluster environments

Initiated and pursued a new software licensing structure with a software vendor that

saved employer $250K over a three year period

Provided Level II and Level III hardware and software support for three 24hours/day

manufacturing plants

Provided data base administration for several corporate data base systems

Systems EngineerComputer Task Group, Inc. 19861991

Winston-Salem, North Carolina

As lead developer, directed team of up to six software developers, providing mentoring,

coaching, and consultation while overseeing software development and support during the

computerization and systems integration of several manufacturing plants before becoming

DuPont employee in 1991

Provided Level II and Level III hardware and software support for three 24hours/day

manufacturing plants

Supplied system management, support, and data base administration

Programmer Analyst and Computer Science InstructorBrevard College19851986

Brevard, North Carolina

Provided programming support for the college

Taught several Computer Science courses involving computer history, file management,

editors, word processors, spread-sheets, and programming techniques

Education

Currently pursuing Masters of Information Technology expected 2012

Virginia Polytechnic Institute and State University, Boise, Idaho

Bachelor of Science - Computer Science 1985

Lynchburg College, Lynchburg, Virginia

Associate in Applied Science - Electronics Technology 1976

Central Virginia Community College, Lynchburg, Virginia

PROFESSIONAL TRAINING

IT/Network-Security Courses2004 - 2007

ECPI Technical College, Inc., Roanoke, Virginia

- Security & Traffic Analysis

- Windows Server Administration

- Windows Server Infrastructure Management

- Windows Active Directory Services Administration

- Windows Exchange Server Administration

- UNIX Operating Systems I & II

- UNIX Administration

- Routing and Switches

Information Systems Technology - Network Specialization Courses 2004

Virginia Western Community College, Roanoke, Virginia

Professional On-Line Training Courses by Skillsoft.com 2003 - 2004

- A+

- Desktop Support Technician

- Network+

- i-Net+

- Windows XP Professional

- Microsoft Office Specialist

- Windows 2003 Server

- Server+

- Security+

- Internet Security

- Network Security

- Customer Relations

- Team Management

- Project Management

Digital Equipment Corporation Education and Training

- VAX/VMS System Management 1987

- Network Management 1991

- Programming in DECNET-VAX 1991

- Programming in ANSI C 1992

Skills

TECHNICAL SKILLS AND EXPERTISE

Network Operating Microsoft Windows Server (2008, 2003, 2003 SBS, 2000, NT), UNIX,

Systems: VMS VAX & Alpha Servers, OpenVMS Alpha Servers, Linux (various)

Operating Systems: Microsoft Windows (Vista/XP/2000 Professional, SE, 98, 95, 3.11 WFW,

3.1)

DOS, VMS & OpenVMS (VAX and Alpha), Linux (various), UNIX

Languages: Microsoft Command Line, VBScript, UNIX Command Line, BASH, ANSI-C,

Visual Basic, Visual C++, Java, Crystal Reports, SQL, DCL, HTML, XHTML,

XML, BASIC, HP BASIC for OpenVMS, FORTRAN, CorVision, and APTuser

Applications: Exchange, Symantec Backup Exec, Trend Micro Security Messaging Suite,

VMWare, Microsoft Virtual PC, Microsoft Office Professional Suite;

Excel, FrontPage, Outlook, PowerPoint, Project, Publisher, Visio, Word,

Outlook Express, OpenOffice, Web Expressions, WRQ Reflections

Databases: Microsoft Access, SQL, RMS, Oracle s RDB, Oracle s DBMS

ADDITIONAL ACCOMPLISHMENTS

P Previously held Top-Secret Security Clearance by the Department of Defense

P Lifetime member of the National Ski Patrol Systems, Inc. with twenty-three years as a

volunteer ski patroller

P National Ski Patrol System s Outdoor Emergency Care Instructor for twenty-one years

P Previously certified Commonwealth of Virginia Emergency Medical Technician for sixteen

years

P Healthcare Provider certified in Cardiopulmonary Resuscitation (CPR) for twenty-four

years

Resume PDF Resume PDF Part II Microsoft Transcript PDF Comptia Transcript PDF

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