Customer Service High School

Joshua Jacolucci

Email: ********@******************.***

Address:

City: Denton

State: MD

Zip: 21629

Country: USA

Phone: 302-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned Self-Taught Phone and computer knowledge with more than 8 years in customer service and technical troubleshooting.

Educational Background:

High School Dipolma from Woodstock Jobcorps, Woodstock MD 1/2001 to 2/2011 (Maintenance)

High School Dipolma from Woodstock Jobcorps, Woodstock MD 1/2001 to 10/2012

Job History / Details:

Summary

Seasoned Self-Taught Phone and computer knowledge with more than 8 years in customer service and technical troubleshooting.

Highlights

Troubleshooting proficiency

Analytical and critical thinker

Vast technical knowledge

Fast learner

Windows XP/Vista

Extensive experience with Android And IOS (Iphone Operating System) And Mobile Phone and tablets

Accomplished with mobile devices

Hands-on and proactive

Comfortable with change

Data backup/retrieval

Various computer systems

Various computer systems

Various operating systems

Strong collaborative skills

Accomplishments

Network Support

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Experience

August 2011 to May 2012

AmeriCorps National Civilian Community Corps NCC Vicksburg, Mississippi

Americorps NCCC Volunteer

Traveled to areas to complete projects in urban and rural development, infrastructure improvement and energy conservation.

Worked with Habitat for Humanity doing construction of homes that were lost during tornadoes.

Lead 2,275 Volunteers over ten weeks to construct 18 homes Completed 1795.50 national service hours Maintained and tracked tools Tutored 276 1st-5th Grade education totaling 657 hours.

Removed 2,500 pounds of debris and trash.

May 2012 to October 2012

Giant Rehoboth Beach, Delaware

Deli Clerk

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Greeted customers and provided excellent customer service.

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with co-workers and management.

Education

2010 Woodstock Jobcorps Woodstock, MD

Certified Maintenance Tecnition By Home Builders Institute in Maintenance Technician Maintenance

02/11/2011 Woodstock Jobcorps Woodstock, MD

GED

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