Customer Service High School

Matt Small

Email: ********@**********.***

Address:

City: Carlisle

State: OH

Zip: 45005

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and motivated Sales Associate with 6 years retail experience. Nearly 4 years of Lawn and Garden experience. Capable of working well in both solo and team environments. Capable of handling customer needs and problems using exceptional problem solving techniques. Able to quickly learn and adapt to new policies and changing strategies. Ability to accept criticism and advice from fellow colleagues. Motivation to excel in his work and a want to succeed.

Educational Background:

High School Dipolma from Carlisle High School, Carlisle OH 1/2001 to 6/2007 (High School)

Job History / Details:

Career Overview

Driven and motivated Sales Associate with 6 years retail experience. Nearly 4 years of Lawn and Garden experience. Capable of working well in both solo and team environments. Capable of handling customer needs and problems using exceptional problem solving techniques. Able to quickly learn and adapt to new policies and changing strategies. Ability to accept criticism and advice from fellow colleagues. Motivation to excel in his work and a want to succeed.

Core Strengths

Plant care

Knowledge of plants

Ability to create visual displays

Ability to work in all weather conditions

Knowledge of markdown procedures.

Inventory control

Shipping and receiving

Telecommunication skills

Adaptability

Conflict resolution

Knowledge of Genesis system.

Knowledge of General and advanced Internet skills.

Experience in speaking with vendors and clients in a business setting.

Understanding of professionalism.

Knowledgeable of standard safety operations.

Sharp problem solver

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Researched and resolved customer conflicts. Ability to diffuse situations. Always seeks to create great customer relations.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Covered multiple departments in order to assist with store coverage.

Customer Assistance

Worked using company stratagems to complete tasks and goals. Worked overtime when required.

Work Experience

April 2011 to Current

Lowes Middletown, Ohio

Customer Service Associate - Outside Lawn and Garden

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Contributed to OSLG $2.3 million income in 2012. Assisted in keeping loss to a minimum.

May 2009 to November 2011

Walmart Franklin, Ohio

Lawn and Garden Cashier

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Educational Background

2007 Carlisle High School Carlisle, Ohio

High School Diploma High School

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