Engineer System
Resume:
ROGELIO B. PAMINTUAN
ECE,MCP,CCNA
***-* ****** *****, *** 1J6 Toronto ON, Canada
***********@********.**
CAREER OBJECTIVE
Proven ability to translate business needs into technology requirements that support the companys business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation and training.
TECHNICAL SUMMARY
Hardware: Server: IBM xSeries, Dell PowerEdge, HP NetServer, Compaq Proliant; Workstation (Desktop/Notebook): Dell, HP, Compaq, ACER, IBM, Olivetti; Cisco Router: 3600,2600,2500,1000 Series; Hub: Cisco, 3-Com, HP; Hypercomm
IEN:
3000,2000,1000; Modem: Motorola 3266 Codex, Nokia BB-2W, Flexrate NTU V.35, Siemens, Bocamodem, US Robotics & Alcatel; Radio Modem: RAN-19 Multipoint Networks & Cylink; Lancard/Ethernet Card: 3Com, Realtek, Intel Pro, Accton; ATM: NCR, IBM; UPS: APC, Sola, Remax; Printers: HP, Canon, Epson, Olivetti PR2/PR50, ISC DP2/DP3, OTC; Check Reader: L50, DP35; SAN: IBM, EMC, HP.
Operating System / Platform: DOS 6.22, Windows Workgroup/3.11/95/98/ME/XP/Vista, Windows NT/2000/2003, Linux (Red Hat 8.0)
Mail System: Server: MS Exchange 5.5/2000/2003, Client: MS Outlook.
Software Applications: Spreadsheet/Graphics: MS Office Suite (97/2000/XP/2003,2007), MS Visio/Publisher/FrontPage/Project, Lotus Notes; Antivirus: SRTP Script, Symantec Anti Virus Corporate Edition, Network Associates (McAfee) Total Virus Protection; System: Mosaic, Zero Admin Client(ZAC), TN3270 Emulation; Service Desk: Remedy User 4.0 (Billing Logistics Transaction), HP Open View Service Desk(OVSD), eTracker Change Control; Remote Administration: Terminal Services (MSTS), Symantec PCAnywhere, Compaq PC-Duo, Dameware, VNC, E-Border; Remote Console: Remote Integrated Lights Out (RiLO) & TopTools; Pro Imaging: Diskclone & Ghost Pro, Patching: St. Bernard Update Expert, Freeping Utility, SMS, Baseline Scripting; Virtual Machine: VMware Console, VMware Virtual Centre, Virtual Infrastructure Client, MS Virtual PC; Backup: TSM, HP OMNIBACK Data Protector & Veritas Netbackup 4.5; Monitoring: Mercury Sitescope, Tivoli, ITO (ED&N); RAID: HP Net RAID, Compaq ACU; Software Deployment: SDS, FUDDS; IP Phone: Phone Extend Hotline System Manager & AccessLine.
Programming Languages: HTML, DOS Batch Scripting, VB Scripting, Visual Basic 5.0/6.0 Module Programming.
Network Topologies, Protocols & Services: TCP/IP, IPX/SPX, NetBEUI, PPP, DNS, WINS, DHCP, FTP, SSH, Telnet, WWW/HTTP, IIS, VPN.
Others: Active Directory (AD), DFS, EFS, SAN, MS Clustering, Load Balancing, NetRAID/Smart Array Disk Configuration, Network Teaming, Microsoft Operation Manager (MOM), SMS, Windows Server System Reference Architecture.
EDUCATIONAL BACKGROUND
System Administration in Linux (Redhat 8.0), Meralco Foundation, Inc, Philippines, Finished 2002
Microsoft Visual Basic 6.0 Programming, Informatics Computer Institute, Philippines, Finished 2001
Bachelor of Science
in Electronics & Communications Engineering, Holy Angel University, Philippines, Finished 1997
PROFESSIONAL CERTIFICATIONS
Cisco Certified Network Associates (CCNA), CISCO ID: CSCO10695283
Microsoft Certified Professional (MCP), MCP ID: 2814214
Registered Electronics & Communications Engineer (RECE), PRC License No: 0016026
ACHIEVEMENTS
Hewlett-Packard ISMC Engineer of the Month (EOTM) Award, received in 11/2005
Cisco Certified Network Associates (CCNA), passed in 09/2003, CISCO ID: CSCO10695283
Microsoft Certified Professional (MCP) on W2K, passed 3 papers since 10/2002, MCP ID: 2814214
Electronics and Communications Engineering (ECE) Board Exam, passed in 11/1997, PRC License No: 0016026
Electronics and Communications Engineering
(ECE) Reviewee Scholarship, Recipient in 1997
PROFESSIONAL AFFILIATIONS
Officer, Institute of Electronics & Communications Engineers of the Phils Provincial Chapter, 02/2002-Present
Life Member, Institute of Electronics & Communications Engineers of the Phils National Chapter, 11/1997-Present
PROFESSIONAL EXPERIENCE
Ford Group Logistics Singapore (FGLS), IT Arm of Ford Motors Company in Asia Pacific, Australia & Africa
System Administrator (Wintel Engineer), July 2006May 2007
Job Summary:
Support FORD Motors Asia Pacific, Australia and Africa Region Markets. Comprising 100+ Wintel Servers.
Work within a team environment (Data Centre) to ensure daily availability of WINTEL servers with significant business or IT impact, handling all Windows OS installations, incidents, data analysis, security, performance, and standards compliance issues. The technical environment includes web-based applications operating in Windows environments.
Job Responsibilities:
Administer and maintain Fords WINTEL server and OS for production, Internet and intranet services.
Perform Workstation and Server staging. Install FSIC Load and apply system and security patches/hotfixs to adhere to Fords internal security policies and document deviations.
Monitor and report storage capacity on SAN (EMC & IBM) for provision of Server File system. Involve in SAN preparation, installation and migration activities.
Update Servers BIOS, RSA and Firmware.
Configure SiteScope and Tivoli and define nodes in WebMetrics web-based system.
Maintain and administer Fords Active Directory Enterprise System.
Setup and define Internal DNS request change.
Maintain and update FCAMS (Ford Centralized Assets Management System) Inventory system and rack-diagram spreadsheet.
Perform, monitor and report on TSM Backup/Restore processes.
Responsible for Wintel OS system service and Application-related build request execution and testing.
Troubleshoot Wintel systems related issues, handle operating system performance degradation and fine tunes system parameters.
Support Business/Application Teams Day-to-Day requirement and queries (housekeeping, creation of GIRS and User IDs, password and account reset, creation of ftp accounts and dropzone, print queue, outlook issues, software deployment and installation via SDS, hardware calls to vendor, renew digital IDs and SSL, creation of mailing distribution list etc).
Troubleshooting performance issues, repairing system software and troubleshooting OS configuration and hardware failures.
Plan, test and document WINTEL Disaster Recovery processes.
Collaborate with engineering in developing new applications and integrating new technologies.
Supports new projects, OS installations, upgrades, patches and creation of documentation.
Perform root cause analysis and troubleshooting.
Be involved in the installation, monitoring and support of WINTEL based servers, firewalls, Cisco networks, perimeter security technologies, Internet technologies and remote office WAN/ LAN connectivity
Hewlett-Packard Infrastructure Services Malaysia Centre (ISMC), Global Centre Technology Solutions of HP
Technical Consultant / System Administrator
(Windows Servers), May 2005 - May 2006
Job Summary:
Support North America & ASIA Pacific enterprise systems infrastructure in Tier 1, 2 & 3. Comprising 5000+ Wintel Server/s.
Job Responsibilities:
Responsible for Deep Level 2 Technical Support (System Manger) to provide advanced system administration support for Wintel-based servers based in US region (Internal HP/Compaq accounts) and Trade customers (Hawaiian Telecom/Bearing Point) and act as escalation contact for L1/L2 and cross team escalations.
Provide complete technical support to the Windows environment platform technology which includes Windows NT/2000/2003 running on HP NetServers and Compaq Proliant Servers.
Maintain maximum server availability for domains, domain controllers, database servers, production servers, resource server, web server and host servers.
Provide remote support through remote connection tools (application/software) such as Terminal Services (MSTS), Symantec PCAnywhere, Compaq PC-Duo, Dameware, VNC and E-Border.
Handle remote connectivity hardware tools like HP Lights-Out and Compaq RiLO which helps us to connect to the server even when the server is down or not responding at all.
Maintain and troubleshoot the performance monitoring systems installed in the servers which involves ITO Agent and MeasureWare
Perform the required task according to the Remedy User 4.0 (Billing Logistics Transaction) and HP Open View Service Desk(OVSD) request and proceed with the standard process to fulfill the business needs.
Troubleshoot VMWare Server related to the Virtual server or Virtual instances which involves multiple windows server installed in the Linux boxes ESX600 / GSX 600 using Virtual Remote Console or Virtual Centre.
Manage HP Storage Area Network (SAN) which involve huge capacity of storage located in Atlanta, Boise and Houston. Involves direct storage and external storage using Veritas Netbackup.
Troubleshoot issues related to RAID concept and controllers using NetRAID Assistant. RAID rebuilding and restore data according to request.
Oversee database server such as MS SQL and Oracle server. Maintain the server and database availability for back-end processes.
Perform installation of terminal services, IIS and registry editing for server integrity and stability.
Maintaining server security and reliability by deploying Anti-virus and other security tools.
Deploy patches released by Microsoft (Monthly or Critical) using UpdateExpert and FreePing utility within the planned time frame (maintenance window).
Alias with the box owners in North America with regards to the server issues and perform research upon request to clarify any reoccurring event.
Place hardware calls or orders for the new or replacement equipment for efficient and reliable business needs.
Provide long term solution for server related issues and maintain the SLA to suite the business process needs.
Metropolitan Bank & Trust Company (METROBANK), Largest Bank
in the Philippines
Equipment / Network Communications Engineer, October 1998May 2005
Job Responsibilities:
Provides Technical Support in the integration and administration of the TCP-IP network under Central Luzon I Countryside branches (comprising 6 Metrobank and 1 Subsidiary (PSBank) branches). Makes sure that the network is running efficiently based on the standards set by the bank. Task includes administration of its multiple domain LAN/WAN network running on Windows NT platform, LAN grouping, policy definition, creation of user accounts, defining security and server optimization, configuration of client terminals and DNS updates. Analyze/Review Fault Tolerance proposals and Disaster Recovery recommendations. Carry out preventive and corrective maintenance of the banks online tellering equipment. Monitor, analyze and resolve network problems.
Supervise the installation and maintenance of the bank's online system. This involves close coordination with carrier companies (NCR for ATM Machines, CB Phils for Radio Modem, Remax & Sola for UPS (Uninterrupted Power Supply), PLDT/BayanTel (ICC)/Digitel/PT&T (datelcom) for Lease line etc), installation of communication equipment - modems, multiplexers, radio, switches, routers, hubs, automated teller machines(ATM) and other network components. Perform server administration, monitor service availability and troubleshoot system problems to minimize downtime. Metrobank is currently running 100% online in all the present countryside and Metro Manila based branches.
Lead and coordinate with other engineers in the conversion of Metrobank's SNA based tellering system, PSBank FNS Online System and Global Bank BTM-Solstice into a more flexible intranetwork utilizing the widely used TCP/IP protocol. Replaced all existing Banks equipments and apparatus. Setup, configure and load WinNT server and workstation terminals. Perform configuration and testing procedures. Conduct branch dry run. Support in the nationwide conversion of Metro Manila based & countryside branches from proprietary to an Open Architecture, client-server tellering system.
Perform Field Service. Attend to all service calls and on-call services outside regular working hours, weekends and holidays requested by MBTC branches. Including calls from subsidiaries. Repair and resolve hardware problems on all computer-base terminals, UPS unit & first level diagnostic on ATM Machines.
TRAINING & SEMINARS ATTENDED-RELATED TO PROFESSION
Enterprise Host Protection Audit System (EHPAS), April 17, 2007, Ford Group Logistics Singapore
Information Technology Infrastructure Library (ITIL), October 31, 2006, Ford Group Logistics Singapore
Tivoli Infrastructure, September 22, 2006, Ford Group Logistics Singapore
NetRAID, SAN & Network Teaming, June 16, 2005, HP-Malaysia
VMWare, June 16, 2005, HP-Malaysia
Open View Service Desk (OVSD) & Remedy User 4.0 (Billing Logistics Transaction), June 08, 2005, HP-Malaysia
Monthly & High Critical Patching, June 09, 2005, HP-Malaysia
SQL
REFERENCES and CERTIFICATES (EDUCATION/EMPLOYMENT/PROFESSION): Available upon request
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