Customer Service High School

Charlene Miller

Email: ********@*****-*******.***

Address:

City: Lansing

State: MI

Zip: 48917

Country: USA

Phone: 517-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, experienced performance professional, driven focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Educational Background:

High School Dipolma from Thomas L. Cooley Law School, Lansing MI 1/2001 to 1/2007 (General Law)

High School Dipolma from Lansing Community College, Lansing MI 1/2001 to 10/2012

High School Dipolma from University of Michigan, Lansing MI 1/2001 to 10/2012

Job History / Details:

Career Focus

Hard-working, experienced performance professional, driven focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Summary of Skills

Customer targeting

Bank reconciliations

Conflict resolution

Negotiation skills

Complex problem resolution

Employee training and development

Claims appeal procedures

Filing and data archiving

OSHA compliance

Accounts Payable/Receivable

Administrative support

Knowledgeable in [administrative function]

Self-starter

Attention to detail

Microsoft Office skills

Workers' compensation knowledge

Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Professional Experience

10/2/2012 12:00:00 AM

Dorsey School of Healthcare Lansing, MI

10/2/2012 12:00:00 AM

The FlorHeat Company Okemos, MI

10/2/2012 12:00:00 AM

Accident Fund Co. Lansing, MI

10/2/2012 12:00:00 AM

Farm Bureau Insurance Company Lansing, MI

10/2/2012 12:00:00 AM

Devos for Governor Lansing, MI

10/2/2012 12:00:00 AM

Robinson Services Lansing, MI

Education

2006 Thomas L. Cooley Law School Lansing, MI

Certificate of Completion General Law

2005 Lansing Community College Lansing, MI

Associate of Arts General Business

University of Michigan Lansing, MI

Bachelor of Science Psychology/Counseling

(continuing education)

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