Customer Service Manager

Shelia Stewart

Email: ********@*********.***

Address:

City: Cameron

State: NC

Zip: 28326

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

AWARD WINNING RETAIL MANAGER

#1 Retailer NCEL State of Nc (out of over 7000 locations ) 2009-2011

North Carolina Business Magazine FEB-2011 Listed as #2 business in state.

"Helios 100" Award BP corporate for customer service and cleanliness. 2007-2011

"Her dedication to her job and her customers was exemplary" excerpt reference letter July 30,2001. Micros

Educational Background:

High School Dipolma from Jones Business College, Orlando FL 1/2001 to 6/1981 (Accounting/Bookkeeping)

High School Dipolma from Vanderbilt University, Orlando FL 1/2001 to 10/2012

High School Dipolma from Oak Ridge High School, Orlando FL 1/2001 to 10/2012

Job History / Details:

Career Overview

AWARD WINNING RETAIL MANAGER

Core Strengths

Experienced Multi Store Manager-whose 20 plus years with both local and state commission's has been distinguished by multiple awards.( including #1 retailer state of NC NCEL 2009-2011)

Successful in turnaround management-have taken stores to #1 in sales statewide while excelling in customer satisfaction, lowering shrink, and staff turnover

Background in all aspects of retail operations-(e.g., P&L, merchandising,sales, customer service, inventory, personnel, planograms, scheduling, and payroll management.

Accomplishments

"HELIOS 100" Award 2007-2012 BP Corporate - Awarded for excellent customer service and store cleanliness.

BUSINESS NORTH CAROLINA MAGAZINE, FEB 2011- #2 BUSINESS IN STATE FOR SALES

NCEL #1 RETAILER 2009-2011,( #1 out of over 7000 retailers) in state setting new state record in sales with over two million in sales.

Work Experience

February 2012 to Current

Self Employed Fayetteville, NC

Lottery Consultant

Working directly with store owners, designing and implementing plan for sell and promotion of lottery tickets thru training personnel how to educate the customer and upselling. Creating planograms, contests, give-a-ways, and promotions on site to optimize profits.

November 2007 to February 2012

B & J Enterprises Fayetteville, NC

Store Manager

Complete daily operation of c-store including cash control,inventory,scheduling, ordering, hiring, training, and supervision of staff

Elevated lottery sales from #282 in state to #1.

Increased inside sales by 30 percentage by plus selling and motivating employees.

Increased lottery sales by over 900 percentage thru creating and implementing promotions both on site and offsite( e.g.,Dogwood festival, Mule days, Give-a-ways, Drawings).

December 2006 to March 2007

Fred's Department Stores Florence, SC

Store Manager

Full management responsibility for 18,000 sq ft department store including cash control, freight receiving and processing, planograms, ad set up and take down, hiring, training and supervision of five member management team, and 18-20 associates.

March 2000 to September 2005

Kwik King Food Stores Ocala, FL

Asst District Manager

Responsible for hiring, training, and supervision of all management and staff for 5-11 C-Stores, with emphasis on lowering shrink, payroll, and inventory.

January 1997 to December 2000

Micros of Central Florida Ocala, FL

Supervisor of Programming/Installation

Worked directly with chain and local hotel and restaurant management and staff to design, and train on various POS systems. Full support for systems and personnel. Responsible for scheduling and overseeing all installations.

Educational Background

1983 Jones Business College Orlando, Fl

Accounting/Bookkeeping

Vanderbilt University, Tennessee

Business Management

Emphasis on business management/marketing

1979-1981

1979 Oak Ridge High School Orlando, FL

High School Diploma Business

Graduated two years ahead of class.

Emphasis on accounting and bookkeeping.

Member FBLA

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