Engineer Technical Support
Resume:
James Tomlinson
Email: *********@********.***
Address: ** ***** ****** ****
City: Conroe
State: TX
Zip: 77384
Country: USA
Phone: 936-***-****
Skill Level: Experienced
Salary Range: 75
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
James A. Tomlinson, III
40 Creek Forest Lane
Conroe, Texas 77384
*********@********.***
EXECUTIVE SUMMARY
Experienced engineering professional possesses strong technical, problem solving, organizational, and leadership skills, with proven success operating as a team player in a customer-centric corporate environment seeks new challenges in project development and direction. Consistently demonstrates superior technical, written, and verbal communications skills while multi-tasking complex responsibilities.
PROFESSIONAL EMPLOYMENT
Bruker Optics, Inc. Present - 2005 Production Engineer Provides total technical support for analytical and process Raman instruments and systems across development, production, applications, and service arenas Reviews quotations for technical feasibility and accuracy Sources vendors and process partners for new and existing product lines Responsible for adaption of existing products and accessories to new customer applications Creates new product assembly and test instructions for production and service personnel Manages outside parties technical designs and compliance with requirements and specifications Makes recommendation to engineering team to alter existing products to meet new application requirements Reviews and provides input to software development projects, provides support for software testing Responsible for determining if applications failures are instrument or sample dependent Responsible for complete technical support of new product launches Responsible for project coordination between Woodlands, Texas facility and world HQ in Ettlingen, Germany Creates and maintains product technical documentation Reviews designs and processes for manufacturability and serviceability requirements Conducts final quality technical reviews of products before shipment Maintains production data over the lifetime of products, including obsolescence planning Trains global in-house and field production and support personnel Supports global sales, applications, and customer technical concerns Provides remote support as well as global on-site support for high-priority accounts
Applied Biosystems, Inc. 2005 - 2000 Field Service Engineer Full technical support for field end-users Comprehensive troubleshooting Communication with customers and colleagues to determine support expectations Maintaining currency with new and old products while reporting problem discoveries in-house for documentation
Sigma-Genosys 2000 - 1998 Maintenance Engineer Total support for synthetic peptide production laboratory Routine maintenance Fault correction Planning equipment downtime Researching new maintenance procedures to improve reliability Training operators to preserve equipment Full consumable inventory maintenance
ADDITIONAL EXPERIENCE
American Medical Response 1998-1997 Emergency Medical Technician Educated and licensed through to Licensed Paramedic level (no longer practicing) Full patient care, routine and emergency transport In-depth workplace safety experience
Houston Lighting and Power 1993 - 1992, Summer Survey Crewman Manual and computer directed utility survey
Illuminations Lighting Design 1997 - 1994, 1991 - 1989 Production Employee Production of low-voltage custom recessed lighting Developed tools and techniques to improve throughput and quality Designed production facility
EDUCATION
University of Houston 1997 - 1994 Bachelor of Science, Biochemical and Biophysical Sciences Organic and physical chemistry Biochemistry and biophysics Advanced mathematics and statistics Physics Focused study of peptides, DNA/RNA, and lipids
RELATED ACCOMPLISHMENTS AND SKILLS
Seasoned problem solver and technical analyst with Kepner-Tregoe training Experienced in assisting customers to apply existing process instruments to their applications and designing new instruments or accessories to expand the technical solutions set for existing and potential customers Fully fluent with Windows environment and applications, working skill with Apple OS Some CAD drafting skill, full drawing, model, and schematic review skill Component selection, circuit design, electronic sourcing Enterprise software fluency, SAP and Best Full engineering change control fluency, including ISO9001 compliance, full process control fluency Full functional requirements development and prototype testing fluency 12+ years expertise with customer support, expectation development and satisfaction including clients in Europe, Asia, and South America Fully comfortable operating with colleagues, vendors and customers on an international scope
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