Customer Service Sales

Matthew Pape

Objective: Any Position

Matthew G. Pape

*** ******* ***** ***** *** #103 Palm Coast, FL 32137 Cell 407-***-****

**********@*****.***

Objective: A professional position as an Oil Field Worker where I may

utilize detail orientation, customer service, and technical skills.

Work Experience:

2011-

2012SpherionTemp: I worked in Hawain tropic as an assembly line worker and also a

groundskeeper at a Golf course. 2011 Golden Lion Host: Organized seating of guests

entering and exiting the restaurant. I assisted servers taking care of the guests. I also

estimated the wait times for guests, monitoring the guest waiting list, and ensuring that

the needs of the guests are met while they were waiting. 2009-2010: The Pro-Care: Medical

Transportation Specialist: Drove to Patient s homes to assist them by transporting them to

their medical appointment. While in transit I would listen, advise and encourage the

patient through their physical health issues. After returning the Patent to their home

after the appointment, I would document the appointment detailing the trip, and inform the

company on the patient s next medical appointment. 2006 - 2007: Driveline: Vendor -

flooring department for Lowe s: As an employee I maintenance of signage, brochures,

stickers, hang tags, etc. to provide the easiest most consumer friendly buying experience

possible. This area of focus also includes removal of damaged product and limited down

stocking to keep shelves in saleable condition, again to assist consumer buying

experience. I was well trained in all facets of flooring from selection to installation. I

also focused on training the Lowe's in-store flooring team to more effectively market and

sell as well as cross-sell secondary purchase materials. Driveline was the one of the

technologically advanced companies in the in-store merchandising industry. This technology

facilitated in-store accountability, feedback and follow up to assist in development of

new programs as well as complete analysis of existing programs. Our technology provided

unparalleled store level visibility of store level activity and opportunities. 2005 -

2006: Home Depot: Customer Service Associate - flooring department. Provided fast,

friendly service by actively seeking out customers to assess their needs and provide

assistance. I had an emphasis on department and product knowledge, providing information

on product features, and knowing related items to sell an entire project. I was well

versed in how to greet, qualify, recommend and close every customer in my department, and

knew how to handle basics in adjacent departments. I maintained the in-stock condition of

assigned areas, and ensure that it is clean, shoppable, and safe. I was a team player with

the Department Supervisor, Sales Specialist(s), other associates in their department as

well as other sales departments, the Inventory Management Associates, and the Front-end

Associates to ensure customers' needs are met. This included ensuring customer

satisfaction, driving sales, building sales skills and product knowledge and maintaining

safety, security and integrity. My knowledge in the Flooring department included, but was

not limited to the following areas: Ability to explain uses of a variety of floor

adhesives, knowledge of a variety of carpeting including in stock and special order,

ability to explain and demonstrate ceramic tile installation including ceramic style

countertops, ability to explain a variety of hard floor products and installation

including hard wood/laminate/vinyl flooring and knowledge of closet products and

installation. A Sales Associate in the Flooring department will also use various equipment

and machinery 2001 -2008: Flagler/Volusia County Seminole County Schools: Substitute

Teacher: As a substitute teacher I played a pivotal role in ensuring the education of

students whether I was needed as a kindergarten teacher to twelfth grade. Daily activities

included was not limited to the following: followed lesson plans, left by the permanent

teacher, teaching capabilities in all subject areas, excellent communications skills, the

ability to address the various learning styles of students, the ability to implement

strategies, activities and techniques for promoting quality student performance in both

academic and social behavior based on student's prior knowledge and experience, the

ability to effectively contribute to and manage an individual program plan for students

with special needs, the ability to create and maintain a climate of respect and fairness

for all students, the ability to demonstrate fair and ethical judgments, the ability to

apply appropriate consequences for inappropriate student behavior, the ability to display

problem solving, cooperative negotiating skills and conflict resolution strategies the

ability to use classroom instructional time appropriately and wisely. Qualifications:

Rapport- builder with customer relationship management focus Consistently produce above

and beyond results Efficient and effective multi-tasker Easily grasp and apply new

concepts, methods and technologies Dedicated, innovative and self-motivated team player

Leadership, organizational, communication, interpersonal, analytical and problem-solving

skills. Instructor in various computer programs and applications.

Education: Valdosta

State University Valdosta, GA Bachelor of Arts in History

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