Customer Service High School

Curtis Hairston

Email: ********@**-********-********.***

Address:

City: Cincinnati

State: OH

Zip: 45224

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Line Cook with 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality or taste.

Educational Background:

High School Dipolma from Everest University (Online), Oklahoma City OK 1/2001 to 10/2012 (Business Arts)

High School Dipolma from Cincinnati State Technical College, Oklahoma City OK 1/2001 to 10/2012

High School Dipolma from The School for Creative and Performing Arts, Oklahoma City OK 1/2001 to 10/2012

Job History / Details:

Summary

Line Cook with 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality or taste.

Highlights

Beautiful presentation of food

Strong attention to safe food handling procedures

Extensive catering background

Focus on portion and cost control

Hospitality and service industry background

Featured in Cincinnati's Around The Town Magazine

Focused and disciplined

Effective planner

Inventory control

Adaptability

Strong organizational skills

Listening skills

Excellent communication skills

Fast learner

Accomplishments

Increased food and beverage sales by $900.00 after being promoted to Kitchen Manager. Successfully managed a kitchen staff during high volume dinner services for more than 500 diners each night.

Catered local Events and Charity Functions for dozens of prestigious guests.

Experience

October 2011 to September 2012

LaRosa's Cincinnati, Ohio

Cook

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified proper portion sizes and consistently attained high food quality standards.

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.

Quickly and courteously resolved all guest problems and complaints.

March 2005 to Current

GQ Entertainment Specialists Cincinnati, Ohio

General Manager / CEO

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.

Verified proper portion sizes and consistently attained high food quality standards.

Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events.Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

Regularly interacted with guests to obtain feedback on product quality and service levels.

Quickly and courteously resolved all guest problems and complaints.

Achieved and exceeded performance, budget and team goals.

Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.

February 2003 to August 2007

Shakers In Town Cincinnati, Ohio

Bartender / Cook

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Routinely checked identification of patrons purchasing alcoholic beverages.

Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Maintained a consistent, regular attendance record.

Provided prompt, efficient, friendly, and quality service at all times.

Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.

Accurately balanced cash register at all times.

Set up bar for operation, obtained cash bank and stocked the service bar.

Accurately and quickly calculated checks and made change.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

August 2000 to November 2001

Desmonds Formal Wear Cincinnati, Ohio

Assistant Manager

Answered questions regarding the store and its merchandise.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Helped customers with questions, problems and complaints in person and via telephone.

Operated a cash register to process cash, check and credit card transactions.

March 1999 to June 2000

Waffle House Anniston, Alabama

Cook

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Greeted customers and provided excellent customer service.

Served fresh, hot food with a smile in a timely manner.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Provided courteous and informative customer service in an open kitchen format.

Education

Everest University (Online), OH.

Business Arts

Concentration in Economics

Related coursework: International Finance, Statistics, Microeconomics

Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

Cincinnati State Technical College Cincinnati, Ohio

Culinary Arts

1997 The School for Creative and Performing Arts Cincinnati, Ohio

High School Diploma Music Theater, Costume & Fashion Design, Vocal Music, Creative Writing, Dance

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