Customer Service Manager
Resume:
Melanie Nickell
Email: *********@********.***
Address: **** ******** ****** *** **
City: Raleigh
State: NC
Zip: 27613
Country: USA
Phone: 919-***-****
Skill Level: Management
Salary Range: 32
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
MELANIE R. NICKELL
3132 Dockside Circle Raleigh, NC 27613
Phone: 919-***-****, *********@********.***
OBJECTIVE
To become an asset to an organizational that values its customers, employees and community, service, and business skills directed towards organization goals, long range planning, and strategic initiative development.
SUMMARY
Hard working, people oriented with keen business skills in interpersonal relations and service. Customer focused, self-starting and organizational goals driven; great written and oral communication skills
EDUCATION
Kaplan University, online November 2010-February 2013
Masters program in Legal Studies Current GPA- 3.85
Stratford Career Institute April, 2009
Paralegal/Legal Assistant course
Graduated with High Honors (97%)
Campbell University, Buies Creek, NC May 2009
Bachelor of Science - Government Pre-Law
Relevant Coursework: Business Law, Public Policy, Sociology, Psychology, Economics, Scope and Methods, American Constitution, National Government, State Government
HONORS - Campbell University-Scott-Ellis Scholarship Recipient
TECHNICAL SKILLS
I am very proficient in Microsoft Word, Excel, and Powerpoint, and I can type about 65-70 wpm. I also speak a little Spanish.
WORK EXPERIENCE
Lucky 7 Bail Bonds, Durham NC July 2010-August 2012
Office Assistant
* I use data entry when entering clients name and information into the system
* I help by answering the phone
* I help keep the folders in order with all of the filing
* I help to type out and send out collection letters to the clients and their indemnitors
* I take care of walk in clients and writing out receipts for payments.
* I work with Microsoft Word, and Excel when bookkeeping.
KFC/TACO BELL, Holly Springs NC November 2011-present
Assistant Manager
The position requires:
* Good written and oral communication skills and superb customer service skills
* Managing the store inventory 3 times a day.
* Meeting and greeting customers to ensure repeat business
* Employee supervision
* Coordinating logistics to ensure timely ordering and delivery of product for preparation and sales.
Wendy`s of Raleigh, Wendy`s International, Inc., Raleigh, NC March 2005-November 2011
Assistant Manager
The position requires:
* Good written and oral communication skills and superb customer service skills
* Managing the store inventory 3 times a day.
* Meeting and greeting customers to ensure repeat business
* Employee supervision
* Coordinating logistics to ensure timely ordering and delivery of product for preparation and sales.
Smithfield`s Chicken `N Bar-B-Q, Clayton, NC May 2003 to August 2005
Wait Team Member
* I met and greeted the customers
* Assisted with orders
* Answered any concerns that customers may have had
* Assisted in the preparation of food.
* The position required great communication skills, attention to detail, and initiative.
Contact this candidate