Years Experience Management

Andrew C Scott Jr.

Email: ********@********-*****.***

Address:

City: Jacksonville

State: NC

Zip: 28546

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly innovated and results orientated professional with 19 years experience in implementing and analyzing technical programs based on telecommunications systems and theories. Talented telecommunication technician with a proven track record for developing effective plans, managing diverse programs, meeting targets and exceeding goals. Experience in applying analytical and evaluative methods to the efficiency and effectiveness of telecommunications systems and recommend and apply changes as appropriate. Resourceful thinker, problem solver and decision maker. Ability to interpret and ensure compliance of applicable regulations, guidelines, policies and procedures. Outstanding communication skills, including proficiency at writing complex analyses, preparing reports, and superior ability to communicate in a multicultural environment with individuals at all levels.

Educational Background:

High School Dipolma from Ashford University, Clinton IA 1/2001 to 10/2012 (Organizational Management)

Job History / Details:

Summary

Highly innovated and results orientated professional with 19 years experience in implementing and analyzing technical programs based on telecommunications systems and theories. Talented telecommunication technician with a proven track record for developing effective plans, managing diverse programs, meeting targets and exceeding goals. Experience in applying analytical and evaluative methods to the efficiency and effectiveness of telecommunications systems and recommend and apply changes as appropriate. Resourceful thinker, problem solver and decision maker. Ability to interpret and ensure compliance of applicable regulations, guidelines, policies and procedures. Outstanding communication skills, including proficiency at writing complex analyses, preparing reports, and superior ability to communicate in a multicultural environment with individuals at all levels.

Highlights

Specializes in voice communications systems

System troubleshooting

Diagnostic testing

Microsoft Word proficiency

Detail-oriented

Clear communicator

Creative problem solving

Team player

Project planning

Active Secret Security Clearance

Planning/coordinating

Analog and digital electronics installation and operation

Expertise in digital circuitry

Skilled in call center operations

Call center management experience

Strong problem solving aptitude

Self-starter

Talented client relations manager

Microsoft Office proficiency

Excellent time management skills

Outstanding interpersonal skills

Accomplishments

Managed Telecommunications Department with over 30 employees

Handled all functions related to Telephone Control Officer

Recipient of Navy/Marine Corps Achievement medal for superior performance of duties.

Trained and mentored 40 junior personnel in installations, operation, corrective maintenance and troubleshooting procedures.

Tracked monthly billing reports with 95 percentage accuracy.

Led project management and installation of Technical Control Facility in support of combat operation.

Contributed to an annual 15 percentage increase in productivity through improvements in operations, quality, safety and administration.

Successfully trained 15 employees to use new operating system.

Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.

Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Experience

January 1993 to Current

USMC Cherry Point, NC

Telecommunications Chief

Senior telecommunications supervisor impacting over 40 employees. Oversaw planning, design, coordination, installation and operations of all telecommunications assets. Provided valuable recommendations to hierarchy on faults in voice communication infrastructures to ensure timely repair in the event of network failures. Coordinated and supervised over 200 service requests. Developed and created a tracking database to ensure tickets were processed in a timely manner. Managed telecommunications department and equipment totaling over 1.2 million dollars, and coordinated the maintenance and repair of all assets. As Telephone Control Officer, coordinated toll call verifications for each billing cycle and prepare certification statements for department head. Validate activity cellular phone requirements and manage the coordination of repair, replacement, or lost of cellular phones.

Validated telecommunication architecture to ensure local and external services were established and maintained. Maintained accurate and up to date documents including telephone directory, circuit diagrams, cable line route maps, wiring diagrams for junction boxes and main distribution frames and switches. Increased the technical proficiency of department by training employees on new and existing telecommunication equipment. Provided reliable secure and non-secure voice communication to over 300 subscribers. Selected to be responsible for the logistics, administration, discipline, and accountability of 240 employees during one of the largest multinational training exercises. Maintained automated switching network, providing voice communications for over 700 subscribers during combat operations. Supervised the installation of 12 10 shelf Inter-Gateway Exchange switches into Technical Control Facility. Chosen to lead expansion team required to extend voice and data communications to newly arriving organizations in the area of operations..

Education

Ashford University Clinton, IA

Bachelor of Arts Organizational Management

BA anticipated June 2013

Currently has 16 credits needed to graduate

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