Customer Service Administrative Assistant

Maryann Petke

Email: ********@*************.***

Address:

City: Long Beach

State: CA

Zip: 90807

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Working in this field for over 19 years, I have gained a wealth of knowledge and a satisfaction from doing a job delivering positive results.

Educational Background:

High School Dipolma from Long Beach City College, Long Beach CA 1/2001 to 6/1980 (General Studies)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Working in this field for over 19 years, I have gained a wealth of knowledge and a satisfaction from doing a job delivering positive results.

Skill Highlights

Travel administration

Problem resolution

Administrative

Schedule management

Meets/exceeds goals

Self-starter

Meeting deadline

Attention to detail

Creative Problem Solving

Customer Service with positive results

Core Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Calendaring:

Planned all meetings and travel for CEO.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Organized technician schedule for customer jobs.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Professional Experience

January 1998 to April 2009

A-VIDD ELECTRONICS CO Long Beach, CA

Executive Assistant

Processed accounts receivable and accounts payable.Developed Executive Agenda for all senior-level management.Scheduled and confirmed appointments for entire management team.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Provided support towards CEO and sales team in managing operation workflow.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Education

1980 Long Beach City College Long Beach, CA

Associate of Science General Studies

Associate's Degree in Office Administration

Studied Respiratory Therapy

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