Customer Service High School

Jessica Johnson

Email: ********@**************.***

Address:

City: Provo

State: UT

Zip: 84601

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 14 years experience working in a demanding call center environment as a Customer Service Representative.Highly enthusiastic customer service professional with 21 years client interface experience.Personable and responsible with 14 years in customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Provo High School, Provo UT 1/2001 to 5/1997 (High School)

High School Dipolma from Paul Mitchell Hair School, Provo UT 1/2001 to 10/2012

High School Dipolma from Provo College, Provo UT 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communicator with 14 years experience working in a demanding call center environment as a Customer Service Representative.Highly enthusiastic customer service professional with 21 years client interface experience.Personable and responsible with 14 years in customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Inventory control

Telephone inquiries

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Problem solver

Courteous demeanor

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Quick learner

Local/state health laws knowledge

Customer service expert

Multi-line phone talent

Mediation capability

Fashion knowledge

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and directed customers to their destinations.

Multi-tasking

Assisted customers over the phone regarding hospital operations, patients, and employees.

Work Experience

January 1992 to June 1999

Lighthouse Communication Provo, Utah

Secretary

Worked as a team member performing secretarial duties. Assisted customers via telephone. while providing excellent customer service.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and contacting doctors..Tracked messages and calls for clients. Proficient in message taking, entering data into computer, faxing, filing, returning messages etc.Worked under strict deadlines and responded to service requests and emergency call-outs.Politely assisted customers via telephone. Accurately logged all daily messages..

June 2006 to July 2011

UVRMC Provo, Utah

Central Processing Technician 3

Duties of Decontam: cleaning used surgical instruments, washing equipment, hospital pickup, stating instruments.

Duties of assembly: sorting and assembling surgical instruments neatly, checking for cleanliness and wear.

Duties of case carts: Pulling surgery cases for the next day, emergency cases, equipment, putting away unused supplies.

Duties of Sterilization: scanning pans into computer, putting instruments into sterilizer, taking them out, putting them away.

Duties of Inventory and Loaner pans: putting away supplies, answering front door and main phone line, checking in loaner pans, taking pictures, putting them on computer, check for cleanliness, assembling and wrapping, labeling of everything.

June 1999 to June 2006

UVRMC Provo, Utah

PBX Operator

Answered large volume of incoming calls to the hospital then transferred to correct department. Worked as a team member while providing excellent customer service.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Guaranteed positive customer experiences and resolved all customer complaints.Developed reputation as an efficient service provider with high levels of accuracy. Monitored all hospital alarms. Paging overhead.ten-key.

Educational Background

1997 Provo High School Provo, Utah

GED High School

2004 Paul Mitchell Hair School Provo, Utah

Certificate Cosmetology

Provo College Provo, Utah

Not finished Nursing

- Anatomy

- Physiology

- Chemistry

- Algebra

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