Customer Service Manager

Sheila Edwards

Email: ********@*********.***

Address:

City: Clanton

State: AL

Zip: 35045

Country: USA

Phone: 205-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.

Educational Background:

High School Dipolma from Theodore High School, Theodore AL 1/2001 to 5/1977 (english)

Job History / Details:

Career Overview

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Dynamic Customer Service Manager who leads diverse teams to achieve company goals.

Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.

Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.

Core Strengths

Skilled trainer

Marketing savvy

Excellent time management skills

Effective problem solver

Meticulous attention to detail

Skilled multi-tasker

Team management

Customer-focused

Effective workflow management

Work Experience

December 2001 to Current

Walmart Prattville, AL

Department Manager

March 2012 to Present

Department Manager( Grocery, Tobacco, Candy,Alcohol, Snacks, Soda)

My main responsibility is to order according to department need. I am responsible for organizing and assembling required end caps and stack bases.

I also manage and supervise six associates in various areas of the store.Developed, implemented and monitored programs to maximize customer satisfaction.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Dec 2010 To March 2012

Zone Merchandise Supervisor

Worked directly with department managers to inform them of their required assignments of all consumable areas.

July 2008 to Dec 2010

Department Manager ( Paper, Chemical and Pets)

Successfully managed the activities of team members in multiple locations.Met all customer call guidelines including service levels, handle time and productivity.

Nov 2001 to July 2008

DSD Receiving

Responsible for receiving inventory in from truck deliveries. Maintained Vendor Log, Receiving organization and temp logs for all incoming orders.

March 2000 to Nov 2001

Meat Department

My daily tasks was to pack and wrap all meat for display. Rotate pre packed meat according to date .

Educational Background

1977 Theodore High School Theodore, AL

GED

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