Customer Service Security

Dale Holmes

Email: *********@********.***

Address: **** **** ***** **. *. Apt 46C

City: Costa Mesa

State: CA

Zip: 92626

Country: USA

Phone: 949-***-****

Skill Level: Management

Salary Range: 37

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DALE HOLMES

1555 Mesa Verde Dr. E. Apt# 46C Costa Mesa, CA 92626

(h) 949-***-**** / (c) 425-***-**** *********@********.***

Seasoned security-management professional with eleven years of proven, progressive experience in all aspects of security duties and management, including leading/supervising up to 60 security guards and directing security operations of very large events for Microsoft Corporation. Dependable and dedicated self-starter who leads by example with exceptional work ethic, integrity, and consistency. Team player with excellent communication and interpersonal skills to deliver superior customer service. Former U.S. Army officer (NCO) driven to exceed expectations.

CORE COMPETENCIES

Access Control Asset Protection Personnel Security CCTV Patrol Budget Planning Customer Service

Strategic Planning Team Building Leadership Training and Development Scheduling Confidentiality

Regulatory Compliance Investigations Inventory Management Emergency Preparedness/Response

PROFESSIONAL EXPERIENCE

UNIVERSAL PROTECTIVE SERVICES / SANTA ANA, CA 2011-PRESENT

Lobby Officer

Monitor CCTV systems, perform regular patrols, and report fire and safety violations. Maintain a daily log, and provided outstanding customer service to the clients who occupy the building at 3161 Michelson.

RAVEN SERVICES CORPORATION / NOAA, Seattle, WA 2006 - 2010

Armed Security Officer

Managed access control at government-restricted facility for National Oceanic and Atmospheric Administration. Checked incoming and outgoing vehicles, screened personnel entering facility, and issued temporary badges. Monitored CCTV systems, performed regular patrols, and reported fire and safety violations. Coordinated site-defensive strategy, and acted as a first responder to all emergencies. Prepared reports and maintained daily logs.

SECURITAS / MICROSOFT CORPORATION, Redmond, WA

Shift Manager 2005 - 2006

Planned and directed all security operations during assigned shift. Led, supervised, coached, and mentored team of 40 security guards. Developed and implemented defensive strategy to protect company assets. Managed budgeting, scheduling, performance reviews, and disciplinary actions. Oriented new guards and provided one-on-one training. Reviewed and maintained paperwork/reports, and managed inventory control of security-contingency equipment.

Special Events Supervisor 2003 - 2005

Organized, coordinated, and executed event-protection services for international dignitary events attended by thousands of guests and client employees. Budgeted and assembled acting security teams, ensuring continuous full guard coverage at all events. Identified potential event issues and developed contingency plans for identified issues.

Security Responder 2001 - 2003

Performed regular patrols of campus grounds, conducted daily building security checks, and oversaw access control. Watched for and reported irregularities, maintained daily logs, and provided outstanding customer service.

Possess additional experience as non-commissioned officer in charge and track commander / squad leader in the United States Army. Entrusted with accountability for millions of dollars worth of equipment, and trained, supervised, and mentored subordinate personnel.

EDUCATION, LICENSES, AND CERTIFICATIONS

Undergraduate Studies, University of Massachusetts

California Guard Card and all BSIS Training

Chemical Agent / Tear Gas / Pepper Spray /Baton Certified, CPR, First-Aid, and AED Certified

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