Sales Representative Customer Service

Hi, my name is Chris, and I'm your next intern.*** Garden Ridge Road, Apt. A Catonsville, MD 21228 443-***-****

**********@*****.***

PROFESSIONAL EXPERIENCE

2006

Wesleyan - Buckhannon, WV

Technician Assistant

Complete deconstruction and reconstruction of laptops, including replacing faulty parts

Computer diagnostics

Efficiently removed viruses from hard drives

Comprehensive Malware knowledge

2007Romano's Macaroni Grille - Columbia, Maryland

Waiter

Thorough knowledge of restaurant system and policies/procedures

Significantly increased guest check averages by promoting appetizers, specialty items,

and wine selections

Responsible for overseeing and training new employees, a promoted position

Frequently assisted colleagues during rush periods to promote teamwork

Excellent customer service and exceptional ability to multitask, including, quickly

responding to and resolving guest complaints

2009Mid-Atlantic Shredding Company - Laurel, Maryland

Private Contractor

Categorization and sorting of company files Rigorous physical labor

2010Verizon A Wireless, Premium Retailer - Towson, Maryland

Sales Representative

Meet and exceed quota/revenue target for activations, customer renewals, accessories,

handsets, and enhanced services. Demonstrate equipment functions and network capability.

Perform rate package evaluations and propose solutions that best benefit the company and

the customer.

Maintain and grow existing customer base, which includes, contacting existing customers

for contract renewals, and various data, accessory, and handset sale opportunities. Ensure

customer satisfaction and resolve all customer issues and concerns.

Accurately process customer transactions and orders, audit and reconcile daily cash/check

deposits.

Responsible for thorough knowledge of all store functions. Remain current on all wireless

products, services, industry and competitive trends. Attend all applicable

trainings/meetings.

Train new hires how to use core systems and Verizon protocol and plans.

Train new staff on current generation mobile operating systems.

Developed proficiency in Blackberry OS, Android OS, iOS, Windows Phone 7

2011

Moorehead Communications dba. The Cullular Connection - Towson, Maryland

Assistant Manager

Highest grossing sales representative at location

Train new hires how to use core systems and Verizon protocol and plans.

Develop proficieny in point of sale systems for Verizon FIOS, DirecTV, and Dish network.

Application Proficiency

Adobe Suite (CS5)

Photoshop

Illustrator

Dreamweaver

InDesign

Education

2006

West Virginia Wesleyan College

Major - Studio Art

2008

Howard Community College

Major - Graphic Design

2010

University of Maryland Baltimore County

Major - Graphic Design

Interests

Graphic Design

Mobile Operating Systems

UI Design

Typography

Application Design & Development

Web Design

Commendations

2009 - Awarded Dean's List at Howard Community College

2011-12 - Highest grossing sales represntative at The Cellular Connection

2011-12 - Highest number of new lines of service activated at The Cellular Connection

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