Project Manager Customer Service

Robert CollinsRefinery Operator at Tesoro

Location

Anacortes, Washington (Greater Seattle Area)

Industry

Military

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Robert Collins

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Robert Collins's Overview

Current

Refinery Operator at Tesoro

Past

Executive Officer Operations/Program Manager at Navy Operational Support Center Whidbey

Island

Commanding Officer - CEO at Navy Operational Support Center Reno

Operational Support Officer - Manager/Training Coordinator at Commander Patrol and

Reconnaissance Wing Five

J35 Plans Officer Project Manager at Multi-National Forces, Iraq

Safety, Training, Maintenance, & Operations Officer Program/Project Manager at Patrol

Squadron 69, Navy Reserve

Action Officer Project Manager/Customer Service Liaison at National Reconnaissance

Office

Naval Flight Officer - Project Manager at Patrol Squadron EIGHT

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Education

The George Washington University

Oregon State University

Recommendations

4 people have recommended Robert

Connections

96 connections

Robert Collins' Summary

PROFESSIONAL OBJECTIVE

A project manager position utilizing my accumulated 22 years of expertise in Operations,

Project Management, Facilities, Administration, and Fiscal Management. I will retire from

the US Navy on 01 SEP 2012 and will start terminal leave 01 JUN 2012.

SUMMARY OF QUALIFICATIONS

Active US Government Top Secret Security clearance TS/SCI eligible, DEC 2011

Over 20 years of extensive aviation experience as a Naval Flight Officer, Tactical

Coordinator, Navigator, and Flight/Simulator instructor.

Results oriented leader, decision maker, program/project manger with a proven history

of defining, prioritizing, and meeting requirements and mission goals under the most

demanding conditions and in diverse working environments.

Demonstrated management and leadership abilities with comprehensive background in

leading small, medium, and large groups; collaboration with multi-organizational and multi-

national units; program management and project development; policy creation and

implementation; personnel administration and mentorship; budget planning and execution;

and operational and strategic planning.

Excellent interpersonal, analytical and communication skills, able to effectively

present and translate technical information for general application; patient and effective

when working with a wide range of personalities.

Email - ***@*******.***

Specialties

program/project management, scheduling, process improvement, budgeting, event planning,

training and development, administration, policy development, change management, aviation

operations, navy, military, security clearance, resource management

Robert Collins' Experience

Refinery Operator

Tesoro

Public Company; 5001-10,000 employees; TSO; Oil & Energy industry

July 2012Present (3 months) Anacortes, WA

Executive Officer Operations/Program ManagerNavy Operational Support Center Whidbey IslandMay 2010August 2012 (2 years 4 months) Oak Harbor, WA

Manage 22 military and 3 civilian staff responsible for the direct oversight of 16

individual multi-site Reserve commands that are worldwide deployable. Provided leadership,

instruction, and supervision of over 350 personnel, exercising oversight control in all

aspects of fiscal, administrative, personnel, and facility management. Directly

responsible for a $4.7M operating budget.

Commanding Officer - CEO

Navy Operational Support Center Reno

March 2008August 2010 (2 years 6 months) Reno, NV

Managed 8 military staff responsible for the direct oversight of 8 individual multi-

site Reserve commands that are worldwide deployable. Provided leadership, instruction, and

supervision of over 165 personnel, exercising oversight control in all aspects of fiscal,

administrative, personnel, and facility management. Directly responsible for a $1.2M

operating budget.

Operational Support Officer - Manager/Training CoordinatorCommander Patrol and Reconnaissance Wing FiveApril 2006February 2008 (1 year 11 months) Brunswick, Maine

Supervised 6 personnel responsible for all administrative functions supporting 50

military and civilian staff. Developed timetable and transition plan for the movement of

over 1800 military personnel and their families to NAS Jacksonville due to BRAC closure of

NAS Brunswick.

Coordinated the training and operational support of Reserve Navy aircrew in preparation

for mobilization and operational support.

J35 Plans Officer Project Manager

Multi-National Forces, Iraq

September 2006 September 2007 (1 year 1 month) MNF-I Headquarters, Baghdad, Iraq

Led 6 person multi-agency teams that conducted planning sessions, mission analysis, and

coordination across multi-national staffs to develop executable combined/inter-agency

operational plans.

Led $56M project to design, build, and operate a coalition encampment for ~150

personnel.

Primary architect of a highly sensitive and detailed interagency plan directed by

National Security Council for MNF-I execution.

Routinely briefed status of on-going projects to Director, Strategic Operations, MNF-I,

and senior State Department personnel.

Safety, Training, Maintenance, & Operations Officer Program/Project Manager

Patrol Squadron 69, Navy Reserve

20022006 (4 years) NAS Whidbey Island, Oak Harbor, WA

Mission Commander and Instructor in military aviation, with direct responsibility for

groups of up to 22 people and operations with budgets in excess of $30 million.

International Operational experience leading missions during Operations Sharp Guard, Noble

Anvil, Operation Enduring Freedom, and throughout the Mediterranean, Central/South

America, and South East Asia.

Maintenance Officer - managed all aspects of 170 maintenance personnel and the daily,

urgent, and annual maintenance of 7 aircraft deployed worldwide, maintaining a 98% mission

completion rate.

Operations Officer managed all aspects of the daily operations of 33 personnel and 7

aircraft deploying 23 times for 2-8 weeks periods to 7 countries over a 18 month period.

Training Officer - Managed teams of 5 instructors that coordinated, supervised and

directed the classroom, aircraft and simulator training of aircrews in support of combat

training. Coordinated, directed and instructed the training, standardization, and

qualification of Navy aircrew personnel in tactics, techniques and procedures, and crew

coordination in the P-3C anti-submarine aircraft.

Action Officer Project Manager/Customer Service Liaison

National Reconnaissance OfficeMarch 1999February 2002 (3 years) Chantilly, VA

Supervised team of four personnel providing technical liaison and customer support to

U.S. Special Operations Command (SOCOM).

Developed and delivered focused briefings to senior decision-makers regarding NRO s

capabilities and limitations, and the application of NRO data to SOCOM customers

potential uses in a variety of situations.

Project Manager and Contracting Officers Technical Representative (COTR). Managed two

information technology programs with a combined $2.5M budget.

Directed a 20-member project team of trainers, educators, web technology, and

multimedia personnel in the completion of a series of IT-related projects involving the

design, development and delivery of education and training tools linking NRO resources

with internal and external NRO training requirements.

Naval Flight Officer - Project ManagerPatrol Squadron EIGHTAugust 1995February 1999 (3 years 7 months) NAS Brunswick, Maine

Served as Mission Commander, Tactical Coordinator, Navigator and Communications

Officer.

Directed and coordinated a broad spectrum of flight operations responsibilities,

directing the training of flight officers and flight crews, the maintenance of aircraft

and equipment, and providing leadership for flight operations on deployments worldwide.

Led an 11-person aircrew in a series of joint, multinational U.S., U.N. and NATO

missions and exercises requiring coordination with foreign aircrews.

Completed two Mediterranean and one Northern European deployment and detachments to UK,

Portugal, Spain, Norway and Brazil.

Robert Collins' Skills & Expertise

Navy

Microsoft Office

Military

Security+

JPAS

DTS

ATFP

Information Assurance

Project Management

SharePoint

Contracting Officers Technical Representative

Mission Commander

Change Management

Process Improvement

Aviation

Crew Scheduling

Operations Management

Military Operations

Security Clearance

Event Planning

Resource Management

Risk/Reward Analysis

Training

Operating Budgets

PMBOK

CAPM

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Robert Collins' Education

The George Washington University

MS, Information Systems Technology

19992001

Oregon State University

B.S., General Science

19891993

Robert Collins' Additional Information

Groups and Associations:

Amazon Careers

Association of Naval Aviation (ANA)

Hire America s Heroes

Maritime Patrol Association

Naval Flight Officers

Naval Officers Network

Oregon State NROTC Alumni

US Naval Aviators

US Navy Networking Group

USN Flight Officers

VP Navy

VP Navy Veterans

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