Customer Service Active Directory

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Travis Johnson

Email ******.*******@***************.***

* Mobile 704-***-**** * 2013 Holly Villa Cir, Indian Trail, NC 28079

Systems and Network Administrator

A results driven IT professional with more than 10

years of proven experience in the implementation, administration and support of

information systems. In-depth experience

configuring and maintaining Microsoft servers, Active Directory, Group Policy,

Exchange, SharePoint, and SQL. Hands on

knowledge of network infrastructure including configuration of routers,

switches, firewalls, and ACL s in LAN and WLAN environments. Proven track record of solving problems in a

cost effective manner while furthering brand recognition and value for my

employers and their partners.

Work Experience

Michael Waltrip Racing System

Administrator II, Cornelius, NC March

2008 December 2011

Responsible

for support of all at-track equipment including: engineers and management

laptops, servers running Windows Server 2003 and 2008, Active Directory, Exchange 2007 Cisco 2600

routers, desktops, monitors, printers.

Solely responsible for maintaining all routers, ASA firewall,

Site-to-Site VPN settings, as well as configuration and maintenance of all SQL

servers. Helped maintain all other shop

servers including routine maintenance on multiple servers including: installing

Microsoft patches, software updates, configuration changes, additions/updates

to Active Directory users and security, and Group Policy changes. Created annual budgets for repair and

upgrades to all at-track IT equipment.

Set up Site-to-Site VPN tunnels using Cisco ASA and

routers to allow remote domain controllers and DNS servers to replicate, and

Remote Access VPN to allow users to connect securely from off-site locations

using a free VPN client to minimize costs

Created dashboard using OpenNMS

to monitor network endpoints which helped the IT department be more proactive

in responding to issues

Maintained multiple virtual servers using Microsoft

Virtual Server 2005 and Hyper-V

Reduced number of SharePoint security groups from 80

to 12 by using role based access controls by utilizing AD security groups to

improve ease of administration and confidentiality of critical data

Created role based user templates in AD to ensure

consistency for new users

Reduced annual repair budget by 25% by introducing

user training and introducing accountability measures

Chip Ganassi Racing System Administrator, Concord, NC February

2005 March 2008

Traveled

to every race with responsibility for maintaining all track equipment including

servers, satellite internet, laptops, printers, monitors, and wireless network.

Also participated in interdepartmental projects overseeing IT component

including needs analysis, pricing, and negotiation with vendors, purchase and

implementation. Responsible for SQL

Server and SharePoint server at shop.

Implemented Site-to-Site VPN with VPNA boxes on

both ends of Satellite connection to ensure secure communications

Defined encryption standards for Race Engineer

laptops to ensure confidentiality of critical data

Designed and implemented migration plan to move

from Microsoft DPM to BackupExec

Combined 10 login scripts into one unified VBA

login script to make implementation of network changes quick and seamless

Wrote a SQL stored procedure to automate

clearing blocks in MS Dynamics AX when PO s were entered incorrectly

Prizm Technology Help Desk Analyst, Charlotte, NC August

2004 November 2004

Provided phone support of XP laptops, Microsoft

Office, Citrix terminals, and proprietary software for RBMG mortgage offices

Ajilon Consulting Support Team Lead, Durham, NC March 2003 June 2004

Responsible for 12 support analysts providing phone support to

GlaxoSmithKline sales reps as well as creating macros in Remedy for tracking

analyst performance, policy adherence, and support trends

Carolina

Healthcare System Help Desk Analyst,

Charlotte, NC December

2000 January 2003

Provided 3rd shift phone support to all users of the hospital

system and ran nightly reports in the MAGIC TSD customer service software

showing analysts efficiency, solve rates and problem trends.

Certifications

Comptia Network+

Comptia Security+

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